Company: Telus

Location: Toronto, ON

Expected salary: $75000 – 113000 per year

Job date: Sat, 03 May 2025 02:05:03 GMT

Job description: DescriptionOur team and what we’ll accomplish togetherWe are currently seeking a dynamic result-oriented and motivated Sales Performance Manager to be an integral part in growing the Sales Performance and Culture within our Technician Field teams.This is an exciting opportunity to be part of a transformational team that drives tangible business outcomes while delivering exceptional customer experiences.As the successful candidate you’ll be working closely with our trusted field teams and leaders, sales support, and channel marketing teams to drive sales performance, productivity and quality through a customized training, coaching & field excellence program.What you’ll doSales Performance Management:You will closely monitor channel performance reporting and solicit in-depth channel feedback to identify opportunities and prioritize and develop short-term and long-term tactics to achieve TELUS acquisition goals within the channel. To achieve this you’ll:

• Develop tools and processes that enable our field team managers to coach and performance manage their teams
• Leverage learnings from other sales channels and teams, as well as industry best practices
• Review detailed sales and order reporting, by technician, team, and region for outliers
• Lead recurring feedback sessions with technician teams on what’s working, what’s not working
• Guide and facilitate coaching amongst our field teams and managers
• Develop dedicated training and learning tactics for different performance segments and cohorts
• Share channel feedback to respective stakeholders within Marketing, Product & Services, Operations & Support

QualificationsWhat you bring

• Very strong communication skills including presentation, written and verbal communication in a training facilitation and coaching context
• Extensive sales experience with a track record of driving progressive sales performance
• Relentless passion for driving performance from others through motivation, coaching and training
• Ability to analyze data, in order to develop training programs and influence results / KPI performance
• Strong organizational skills, ability to prioritize, ability to multi-task, work under pressure, meet deadlines in a timely manner and data analysis skills
• Self-motivated and proactive with problem solving skills and able to work with minimal supervision
• Must be able and willing to travel

Great-to-haves

• A University degree in Business, Finance, Engineering or other quantitative discipline
• 3+ years of training and coaching experience
• 3+ years of consumer or retail sales experience
• Familiarity or experience with TELUS consumer products and solutions is an asset

Please Note: Advanced knowledge of English is required because you will on a regular basis as part of this position’s main responsibilities given its national scope.Salary Range: $75,000-$113,000Performance Bonus or Sales Incentive Plan: $25000Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.OperationsWe’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.We are honoured to be recognized1.4M
Days volunteered in our communities.70%
Team members that work at home or are mobile.15.2
Million customers that TELUS is serving across Canada.AccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Job Overview: Sales Performance Manager

Objective:
Seeking a dynamic, results-oriented Sales Performance Manager to enhance Sales Performance and Culture within Technician Field teams at TELUS. The role focuses on driving business outcomes and exceptional customer experiences through effective training and coaching.

Key Responsibilities:

1. Sales Performance Management:
   • Monitor channel performance and solicit feedback to identify opportunities.
   • Develop tools for field team management and performance coaching.
   • Analyze sales reports to identify outliers and trends.
   • Lead feedback sessions with technician teams to assess processes.
   • Facilitate coaching for field teams and managers.
   • Create tailored training for different performance segments.
   • Communicate channel feedback with relevant stakeholders.

Qualifications:

• Strong communication skills for training and coaching.
• Extensive sales experience with a record of enhancing performance.
• Passion for motivating and coaching others.
• Data analysis skills for training program development.
• Strong organizational and prioritization abilities.
• Self-motivated, proactive, and capable of problem-solving.
• Willingness to travel.

Preferred:

• University degree in Business or related field.
• 3+ years of training and consumer/retail sales experience.
• Familiarity with TELUS products.

Compensation and Benefits:

• Salary Range: $75,000 – $113,000, with a performance bonus of up to $25,000.
• Comprehensive benefits including 3 weeks of vacation, flexibility, matched pension plans, and career growth opportunities.

Company Culture:

• TELUS emphasizes a people-focused, customer-first approach, fostering innovation and community involvement. The company values diversity and is committed to inclusive hiring practices.

Note:

• English proficiency is required for regular interactions; accommodations are available for applicants with disabilities during the hiring process.