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Company: CIBC

Location: Toronto, ON

Job description: We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You’ll Be Doing

Reporting to the VP, Real Estate Secured Lending (RESL), the Senior Director is an integral member of the Senior Management Team and is responsible for the planning and delivery of a leading edge acquisition strategy with the objective of growing the RESL business and market share.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How You’ll Succeed

Strategy and Planning – As a member of the RESL senior leadership team, the Senior Director will actively lead and participate in ongoing strategic planning related to growth plans for the product line; Perform in-depth analysis of relevant information for the purpose of identifying opportunities, developing strategic proposals and competitive strategies; Develop strategies for RESL product offerings with a specific goal of increasing business revenue, growing market share and optimizing acquisition costs; Act as liaison and conduit for RESL in order to drive innovation on digital acquisition investing; Work with the Sales, Digital, Marketing, Legal, Communications, Analytical teams to oversee, communicate and align business plans to ensure seamless delivery of strategy and plans, Accountable for ensuring RESL has up to date competitive analysis, client analysis and client feedback reporting and feedback for RESL industry and client base.

Strategic Partnership Development – Design and Build an industry leading RESL partnership platform with key players from across the home ecosystem that will enable CIBC to engage with potential homebuyers throughout their home journey and deepen the value proposition of RESL products. Hands on oversight to the development of strategic relationships with internal and external partners, realtors, builders, home retailers and service providers. Accountable for the planning and delivery of client facing programs and offers.

Optimize Acquisition Efforts – Enable RESL to consistently be in the top three of market share leaders by: Developing competitive strategies that reflect a deep understanding of consumers; Fostering a culture of test and learn and a maniacal management of acquisition costs; Ensuring the distribution channels are set up to win by delivering powerful offers with seamless execution; Fostering an ongoing feedback circle from key stakeholders across the value chain; Delivering accurate forecasts that will ensure partners can resource themselves effectively and efficiently; take an active role in the identification and recommendation of future process improvements, channel evolution opportunities, digital initiatives, as well as, new partners through active awareness and understanding of key performance and market indicators that will contribute to long term and annual planning; Act as a key SME on process design to ensure the design and execution of a holistic customer experience.

Employee Performance & Development – Lead, motivate and coach on an on-going basis. Identify gaps and develop action plans to achieve optimum performance results; ensure Managers are managing the performance of employees within their teams; Initiate team building activities with direct reports to encourage Managers to work together and build employee engagement; Provide visible leadership by frequently spending time on the floor, actively engaged with Managers/Supervisors and employees.

Who You Are

You can demonstrate experience in Comprehensive knowledge of the housing industry and clients. High level of knowledge of traditional and digital lead generation programs; Strong financial acumen and analytical skills; Strong negotiating and influencing skills sufficient to significantly promote/and or negotiate with internal partners and external clients; Strategic thinking and planning skills; Problem solving skills sufficient to creatively develop unique approaches and solutions necessary to resolve complex matters; High level of independent judgment and ability to assess complex situations; Ability to work within an environment of ambiguity

You act like an owner. You thrive when you’re empowered to take the lead, go above and beyond, and deliver results.

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

You’re driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.

Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location Toronto-81 Bay, 24th Floor

Employment Type Regular

Weekly Hours 37.5

Skills Business Analysis, Change Management, Creativity, Leadership, Long Term Planning, Pricing Strategies, Product Management, Product Strategies, Project Management, Relationship Building
CIBC is seeking talented professionals dedicated to providing the best service to clients. The bank provides an empowering work environment, opportunity for hybrid work arrangements, and a supportive culture. The company is hiring a Senior Director for Real Estate Secured Lending to lead strategic planning, partnership development, and acquisition optimization in the housing industry. The successful candidate should be a strong leader, analytical thinker, and problem-solver, committed to putting clients first and fostering collaborative success. CIBC offers a competitive salary, benefits, pension plan, and recognition programs. They strive to create an inclusive environment and accessible candidate experience. The job is located in Toronto and is a full-time position. Skills needed include business analysis, leadership, project management, and more.
Job Description

Service Advisor
Langley, BC
Seeking a Service Advisor for a busy dealership in Langley. This is a customer-facing role, managing service and repair requirements for each vehicle that comes into the dealership.

Duties:
– Greet customers and determine their needs for service or repair
– Answer any questions or concerns the customer may have
– Provide accurate estimates for the cost and time required for the service or repair
– Liaise with the technicians and parts department to ensure timely completion of work
– Keep customers updated on the progress of their vehicle
– Handle invoicing and payment processing for completed work
– Resolve any customer complaints or issues in a professional manner

Requirements:
– Previous experience in a customer service role, preferably in a dealership or automotive service environment
– Strong communication and interpersonal skills
– Ability to multitask and prioritize in a fast-paced environment
– Knowledge of vehicle mechanics and repair processes is an asset
– Experience with dealership software systems is preferred

This is a full-time position, with competitive compensation and benefits. If you have a passion for customer service and automotive, and enjoy working in a dynamic team environment, we want to hear from you! Apply now.

Expected salary:

Job date: Sun, 18 Feb 2024 00:48:37 GMT