Company: Impact Clients

Location: Toronto, ON

Expected salary:

Job date: Wed, 20 Aug 2025 05:40:03 GMT

Job description: Job Description:We’re looking for a full-time Client Success Coach to join our fast-growing team at Richard Yu’s online education company. Our mission is simple: help everyday people launch impactful online digital arbitrage businesses that transform lives-starting with their own.If you’re someone who loves mentorship, thrives in a high-performance environment, and wants to make a real difference in people’s lives, keep reading.About Us:
Richard Yu is an online business coach with:

• 100K+ subscribers on YouTube →
• A growing personal brand on Instagram →

Our company is faith-driven, fast-paced, and rooted in service. We’re building a world-class education platform to help people turn their knowledge into income through coaching and consulting.About The Role:
This is a remote, full-time position. You must be available during 8AM-5PM EST, Monday to Friday. On average, you’ll work up to 8 hours per day, and some days will require a little more effort of up to 9+ hours, with rotating Saturday coverage (1x/month for 4-5 hours).You must currently live in North America, Europe, or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable-we’re in the coaching business.Requirements:Here are the requirements:

• You must be able to commit full time hours (Our office hours are 9 AM – 6 PM EST, though if you are different time zones we’re super open minded)

• You will be conducting new onboarding calls daily to welcome in new students.
• You will be conducting check in coaching calls daily, to hold accountable, motivate, and inspire students inside the program (must be comfortable jumping on 1:1 Zoom calls or recording Loom videos as needed.
• You will be messaging clients on a daily basis, in order to hold them accountable to their plan of execution towards their goals and moderating the community.
• Weekly group coaching calls answering client questions
• Must have strong communication/interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions
• Help innovate our products by creating and producing new video trainings/worksheets to deliver a world-class experience.
• Taking renewal / upgrade calls with clients and enrolling them into our backend coaching programs.
• Should be proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.) – you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired.
• Your role will constantly be changing. A big part of this job is to stay on your toes, always ready for action and change.
• You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.,) and so a high attention to detail and compliance with standard operating procedures is essential.
• You must have a high attention to detail and understand systems/processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfillment Team hits their KPIs

WHO THIS IS FOR:

• A coach or mentor at heart-you love helping people
• Clear, professional communicator (spoken and written English)
• Experienced with organic marketing on Instagram/Facebook/TikTok (creating reels, organic posts, to generate organic leads)
• Sales background
• Able to handle fast-paced environments, multiple clients, and changing priorities
• Willing to grow with us long-term (3+ years)-this isn’t a side hustle
• Open to feedback and constructive coaching (we’ll train you, but we expect growth)
• Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc-or willing to learn fast

WHO THIS IS NOT FOR:

• You have another full-time job or multiple freelance clients
• You struggle with structure, deadlines, or fast execution
• You dislike being challenged to improve daily

Benefits:Base Salary: $3,000-$6,000 USD/month (depending on experience)Commission opportunities: % on referrals, upgrades, renewals, and pending payment collections.

Job Summary: Client Success Coach

Company Overview:
Richard Yu’s online education company focuses on empowering people to start impactful online digital arbitrage businesses. With a fast-growing community, the company emphasizes mentorship and service.

Role Details:

• Position Type: Full-time, remote
• Hours: 8 AM – 5 PM EST; occasional extended hours and Saturday coverage (1x/month)
• Location Requirements: Candidates must reside in North America, Europe, or South Africa and speak fluent, accent-neutral English.

Key Responsibilities:

• Conduct daily onboarding and check-in coaching calls with students.
• Engage in accountability messaging and community moderation.
• Facilitate weekly group coaching calls and answer client queries.
• Innovate educational products with new video trainings/worksheets.
• Manage client renewals and upgrades.
• Report daily and ensure attention to detail in communication and processes.

Candidate Profile:

• Must-Have Skills:

  • Strong communication and interpersonal skills.
  • Background in coaching, mentorship, or sales.
  • Familiarity with organic marketing on social media platforms.
  • Proficiency with tools like Loom, Slack, and CRMs—or willingness to learn quickly.

• Ideal Attributes:

  • Ability to thrive in fast-paced environments and manage multiple clients.
  • Openness to constructive feedback and a long-term growth mindset (3+ years commitment).

Compensation:

• Base salary: $3,000-$6,000 USD/month, with commissions based on referrals, upgrades, and renewals.

Not Suitable For:

• Those with other full-time commitments or difficulties adapting to structured environments and changes.