Company: Cogeco

Location: Burlington, ON

Expected salary:

Job date: Thu, 15 May 2025 01:23:22 GMT

Job description: Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.Time Type: RegularJob Description :The individual will support an enterprise architecture vision by participating in architecture strategy, guidelines, patterns, frameworks, and practices.The business solution architect will specifically focus on Cogeco BSS systems (Customer Relationship Management, Product/Catalogue Information Management, Sales Order Management, Customer Support Management, and Technical Support Management).The solution architect will be working on agile methodology dedicated to and engaged on one or two squads and will collaborate with other teams on elements of integration of the environment with other upstream and downstream systems.As part of the Enterprise Architecture team, the incumbent will be responsible for providing business solution architecture as well as technical direction/guidance.DUTIES & RESPONSIBILITIES :Document and maintain solution-level views of how current business capabilities and business functionality are supported by people, process, and technologyAdvise and guide business and stakeholders on technology capabilities, mapping to business requirements in alignment with End to End Enterprise Architecture StrategyEstablish strategic technical targets for business capabilities and business functionalityParticipate in the creation of technical roadmaps for the strategic technical targetWork with business stakeholders and analysts to understand and influence key business requirements that drive solutionsContributed to product evaluation, integration spec reviews and solution selectionCollaborate with business systems analysts, security architects, technical architects, network architects and data architects to create project solutions that respect Enterprise Wide Strategic Technical VisionPerform project reviews, ensuring compliance with architecture standards, roadmaps, patterns and guidelines and approve architecture solutionsContinuously conduct research to be up to speed with the industry trends and vendor developments. Leverage recent technology achievements to enable new business opportunitiesAs part of their work, the incumbent must take all necessary measures to ensure his/her own health and safety, and that of his/her co-workers and the public in general. He/ she must use all available personal protective equipment at all times and comply with all Health & Safety instructions, guidelines, policies ,and procedures issued by the Company.To support Cogeco’s ultimate goal of providing excellent service to current and potential customers, incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.MINIMUM QUALIFICATIONSACADEMIC EDUCATIONBachelor’s Degree or combination of relevant education and experience.PROFESSIONAL EXPERIENCE10+ years’ experience in IT Architecture, Solution Architecture, Business Architecture or similar experience required5+ years’ experience in Telecommunications, ideally both wireline and wirelessExtensive experience with API development and integration across Business Systems – CRM, OSS, BSS, Finance, Product Catalogue and 3rd party integrations (payment, provisioning, fulfillment, inventory, etc)Ideally IT Billing and Finance Operations experienceRequires extensive Front End, Billing and CRM experienceExperience with ServiceNow capabilitieseCommerce experience, specifically with regards to Catalogue Management, Buy-Flow, Self-Serve and supporting technologiesOmni-channel capabilities – Web and Call Centre applications & architecture patternsSKILLSAbility to drive solutions which align with the end-to-end Enterprise Strategic ArchitectureAbility to drive a strategic and technological planning processAbility to interpret business needs into reliable, agile, and viable solutionsAbility to understand financial assessments as they apply to architecture solutionsAbility to formulate and/or understand ‘change requests’ against vendor solutions, challenge vendor estimates for those ‘change requests,’ and propose alternative solutions, in the best interest of CogecoPossess a thorough knowledge of architecture concepts, e.g., service-oriented architectures, and current leading practices specifically in the telecommunications industryCloud architecture experienceTMForum exposure, TOGAF® certification an assetLOCATION:This remote position is open to individuals residing within the organization’s footprint, which includes the following locations:Ontario and Quebec, CanadaU.S. States: Connecticut, Delaware, Florida, Maine, Maryland, Massachusetts, New Hampshire, Ohio, Pennsylvania, South Carolina, Virginia, and West Virginia.#LI-REMOTELocation : Burlington, ONCompany : Cogeco Connexion IncAt Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at