Content & Community Support Specialist

This role serves in a support capacity to our project and development team. As part of this position, you will be engaging with all aspects of development and work directly with the project lead. You will be engaging with users of our app to source feedback and bugs and provide that information to our development team to ensure maximum quality of the product. This is a multi-language role and you will be expected to translate from English to other languages and vice versa. This is primarily a communications role with some technical expertise required.

This is a part-time / contract role with the possibility of becoming a full time role.

Fluency in English and Traditional Chinese (written and spoken) is a must. Middle School or High School experience in Taiwan is a must. Fluency in Japanese and/or Korean is a plus.

Key responsibilities:

• Test new builds of the application for visual or functional bugs and communicate these issues to the development team.

• Prioritize bugs and issues for the development team with feedback reports.

• Provide translation of written content for the application.

• Engage with users over social media channels to resolve issues, receive feedback, and positively represent the app’s brand.

• Help organize the project schedule with the project manager.

• Be present and engage in team meetings and scrums where required.

Key Skills:

• Fluency in English and Traditional Chinese is required.

• Fluency in Korean or Japanese is a plus.

• Experience in translation in the past is strongly preferred.

• Experienced user of mobile apps. Experience with development or testing apps is a huge plus. Understanding of app development cycle, user experience design, or debugging apps is an advantage.

• Good communicator who can both delegate tasks to others and work independently.

Contract length: 4 months

Application deadline: 2021-09-26

Job Type: Contract

Salary: $18.00-$22.00 per hour

Benefits:

• Casual dress
• Company events
• Flexible schedule
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Did you go to Middle or High School in Taiwan?

Experience:

• Translation: 1 year (preferred)

Language:

• Traditional Chinese (required)
• Korean (preferred)
• Japanese (preferred)

Work remotely:

• Yes