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Company: Critical Mass

Location: Toronto, ON

Job description: Critical Mass’ Internship opportunities are part of our Trailhead Program and will provide a 12-week jump-start to your career. The program is a fast-track to launch your career through regular learning opportunities, mentorship, client work exposure, while also getting paid. We aim to show you all the amazing work we do here at Critical Mass, and to support you as part of the team! You will have the opportunity to try the digital agency world through multiple internship and client projects to see if it’s for you!

Our Internship will run from May 21-August 9, 2024.

All applications are reviewed on a rolling basis.

As the Marketing Science Intern you will gain understanding of all aspects of how Marketing Science contributes to Critical Mass’ client offerings. You will learn about the day-to-day activities of the marketing science program and assist in developing innovative products and deliverables. The major objective is to perfect existing skills, learn and understand new measurement methods and tools used to capture, assemble and organize data into something meaningful.

You Will:

• Collaborate with other interns on a client and global intern project.
• Use web analytics, social, survey, and mobile measurement tools
• Develop tagging requirements, test and perform data quality assurance
• QA, identify issues, document and debug code and software issues working with Tech team
• Use Excel, Tableau, or DW/BI reporting system management
• Test software management and develop testing strategies
• Develop and analyze segmentation data, social media data, survey responses, market share information, web behavioral analysis
• Generate reporting and analysis, interpreting web analytics
• Use statistical analysis / data science tools like R, Python, or SPSS
• Analyze site traffic, search, and e-commerce analysis
• Have experience with A/B or multivariate testing results analysis
• Assist in analysis presentation development (story telling with data), internal and client team

presentation of analysis

You Have:

• An interest in digital marketing and how organizations use social media in their campaigns
• Proficiency with Excel
• Excellent attention to detail and naturally strong memory
• Experience using the scientific method
• The skill of learning
• Active listening skills
• Solution-oriented thinking capabilities
• Good communication and writing skills
• Currently in 2nd or 3rd year of a 4-year degree or 1st year of a 2-year specialization program

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 2 days a week. The ask stems from our want to:

Strengthen opportunity for continuous learning
Improve collaboration and team relationships.
Increase employee engagement

This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

CM Liquid Talent is still an option for roles approved to be 100% remote.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to .

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and . We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based:
If Canada based:
If U.K. based:
If Costa Rica based:

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DE&I Questionnaire

Voluntary Self-Identification

At Critical Mass, we are dedicated and determined to build a workforce that reflects the diversity of the communities in which we live and work. It is crucial that every team member can thrive and reach their full potential.

With that said, we’d like to know a little more about you. We ask all applicants to fill out the below voluntary self-identification questions in order to evaluate and improve our recruitment and diversity efforts. Answering is completely voluntary and will not affect the outcome of your application.

The data collected may be reviewed by the Critical Mass Talent Acquisition Team, Human Resources, our Diversity, Equality and Inclusion team, and our executives, but they will neither be reviewed by nor disclosed to anyone else. All the information that you share with us pursuant to this survey will be stored on our secure network servers located within Canada and the United States. We will only retain this information so long as it is necessary for the purpose that we have described here or as may be required by applicable laws. Thereafter, we will either anonymize the information or delete it entirely. If you elect to complete this survey, and at any point in the future you wish to retract or amend your responses, or otherwise have any questions about your data, you may contact our Talent Acquisition team at .

As set forth in Critical Mass’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Aboriginal Peoples Definition:

Aboriginal Peoples means persons who are defined as: Indians (more commonly referred to as First Nations), Inuit, or Métis.

Members of Visible Minorities Definition:

Members of Visible Minorities means persons, other than Aboriginal people, who are non-Caucasian in race or non-white in color.
Examples:
Black (e.g. African, Caribbean, Other)
Arab (e.g. Middle Eastern, North African, etc.)
Asian and Southeast Asian (e.g. Chinese, Japanese, Korean, Vietnamese, Cambodian, Laotian, Thais, etc.)
West Asian (e.g. Armenian, Iranian, Persian, Egyptian, Turkish, etc.)
Other (e.g. Latin American, Pacific Islander, etc.)

Persons with Disabilities Definition:

Persons with Disabilities means persons who have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

How do you identify (gender identity)? (Select one)

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Critical Mass offers a 12-week internship program as part of their Trailhead Program to jump-start careers. The program provides learning opportunities, mentorship, client work exposure, and payment. Interns will gain experience in marketing science, learning about client offerings and developing innovative products. They will work on client and global intern projects, use various measurement tools and methods, and collaborate with the Tech team. The internship runs from May 21-August 9, 2024, and requires the completion of the full term. Critical Mass is committed to diversity, equity, and inclusion in their hiring process and encourages candidates from underrepresented communities to apply. The company is an equal opportunity employer and does not tolerate discrimination based on various protected statuses. The post also includes a job application form and a self-identification questionnaire that is voluntary for applicants to complete.
We are seeking a highly motivated and proactive individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for managing customer inquiries, providing product information, processing orders, and resolving any issues in a timely and professional manner. Additionally, the Customer Service Representative will be expected to maintain accurate customer records, collaborate with other departments to ensure customer satisfaction, and contribute to continuous improvement initiatives. Strong communication and problem-solving skills are essential, as well as the ability to work effectively in a fast-paced environment. Prior experience in customer service or a related field is preferred.

Expected salary:

Job date: Fri, 26 Jan 2024 07:22:21 GMT