Company: Outpace

Location: Toronto, ON

Expected salary:

Job date: Wed, 07 May 2025 01:56:44 GMT

Job description: Job Title: Customer Success Manager
Location: Remote, Canada
Company: OutpaceAbout Outpace SEOOutpace SEO is a high-performing digital marketing agency specializing in SEO and PPC services. We focus on delivering ROI-driven results through strategic SEO execution, technical optimization, and thought leadership.Role OverviewWe are seeking an experienced Customer Success Manager to lead client relationships, ensure seamless communication between internal teams and customers, and drive the success of our SEO campaigns. This role requires a strategic thinker who can assess campaign performance, identify opportunities for improvement, and maintain long-term client satisfaction. The ideal candidate has 5+ years of experience in an SEO agency or a marketing firm offering SEO services, with a background in SEO strategy and execution. Bonus points if you started as an SEO specialist (or have an incredibly deep understanding of SEO) and have exceptional communication skills.Key Responsibilities

• Serve as the primary point of contact for clients, ensuring their needs and goals align with our SEO strategies.
• Facilitate project handoffs between clients and internal teams, ensuring clarity and alignment.
• Regularly assess the performance of SEO campaigns using analytics and key performance indicators (KPIs).
• Identify opportunities for campaign optimization and communicate strategic recommendations to both clients and internal teams.
• Work closely with the SEO and PPC teams to ensure campaign execution meets client expectations.
• Monitor client satisfaction and proactively address concerns before they become issues.
• Develop and refine processes to improve client communication, retention, and overall satisfaction.
• Collaborate with leadership to enhance service offerings and contribute to company growth.

Required Qualifications

• 5+ years of experience at an SEO agency or marketing firm offering SEO services.
• Proven experience managing client relationships and overseeing SEO campaign execution.
• Strong analytical skills with experience evaluating SEO performance metrics.
• Excellent communication and presentation skills—capable of simplifying complex SEO concepts for clients.
• Ability to manage multiple clients and projects in a fast-paced environment.
• Experience with SEO tools such as Google Search Console and Ahrefs.
• Leadership experience with a track record of improving client success processes and retention.

Preferred Qualifications

• Previous experience as an SEO specialist before moving into a client-facing role.
• Familiarity with PPC campaigns and how they integrate with SEO strategies.
• Experience working in a high-growth, performance-driven agency.

Why Join Outpace SEO?

• Be part of a growing agency that prioritizes ROI and performance-driven SEO.
• Work with a collaborative team that values expertise, speed, and responsiveness.
• Have a direct impact on client success and company growth.
• Competitive salary, benefits, and opportunities for professional growth.

Ready to Outpace the competition? Apply now.Powered by JazzHR

Job Title: Customer Success Manager
Location: Remote, Canada
Company: Outpace SEO

Company Overview:
Outpace SEO is a digital marketing agency focusing on SEO and PPC services, emphasizing ROI-driven results through strategic execution and technical optimization.

Role Overview:
The Customer Success Manager will manage client relationships, ensure smooth communication between teams, and drive the success of SEO campaigns. The ideal candidate should have 5+ years in SEO or marketing, strong analytical skills, and exceptional communication abilities, with a preference for those who started as SEO specialists.

Key Responsibilities:

• Act as the primary client liaison, aligning their goals with SEO strategies.
• Facilitate project transitions between clients and internal teams.
• Assess SEO campaign performance using analytics.
• Identify optimization opportunities and develop recommendations.
• Collaborate with SEO and PPC teams to meet client expectations.
• Monitor client satisfaction and address concerns proactively.
• Enhance client communication and retention processes.
• Work with leadership to improve service offerings.

Required Qualifications:

• 5+ years in an SEO agency or marketing firm.
• Proven experience in managing client relationships and SEO execution.
• Strong analytical skills for evaluating performance metrics.
• Excellent communication skills for simplifying complex concepts.
• Ability to handle multiple projects in a fast-paced setting.
• Familiarity with SEO tools like Google Search Console and Ahrefs.
• Leadership experience with a focus on client success.

Preferred Qualifications:

• Previous SEO specialist experience.
• Understanding of PPC and its integration with SEO.
• Experience in a high-growth, performance-oriented agency.

Why Join Outpace SEO?

• Contribute to a growing, ROI-focused agency.
• Collaborate with a team that values expertise and responsiveness.
• Directly impact client success and company growth.
• Competitive salary and opportunities for professional development.

Ready to apply? Join Outpace and help us outpace the competition!