Company: Stellent IT

Location: Orlando, FL

Expected salary:

Job date: Fri, 21 Mar 2025 23:48:46 GMT

Job description: The Customer Journey Strategist is responsible for creating and implementing strategies to enhance the customer journey across all touchpoints. This role involves collaborating with various departments, including marketing, sales, and customer service, to ensure a seamless and positive experience for customers.

The ideal candidate will have a Bachelor’s degree in Business Administration, Marketing, Communications, or a related field, along with a minimum of experience in customer experience or customer journey management. Strong communication skills, creative thinking, and the ability to work effectively with multiple stakeholders are key to success in this role. The Customer Journey Strategist plays a crucial role in creating a holistic and customer-centric approach to enhance overall customer satisfaction and loyalty.