Company: Royal Bank of Canada

Location: Toronto, ON

Expected salary:

Job date: Fri, 22 Aug 2025 01:04:37 GMT

Job description: Job DescriptionWhat is the Opportunity?As the Digital Content Design Lead, you will help RBC Insurance is enter a new era of experience-led growth and the newly formed Digital & Data team is looking for someone to join us as a Content Design Lead. This individual will play a critical role in building intuitive, inclusive, and meaningful content and UX copy alongside our designers, product team, and marketing. As a core member of the design team, we are looking for a strategic thinker and hands-on doer who always takes a human-centric approach to their work. The ideal candidate will write copy for both promotional and transactional experiences for users, with a passion for making complex, ‘legalese’ content intuitive and user-friendly. They will be a thought leader who creates new standards and guidelines on how to use our Tone of Voice to ensure consistent, customer-centric copy is expressed throughout our digital channels. This role will be both an individual contributor as well as a manager for one direct report.What will you do?Create strategies and artifacts (e.g. UX writing standards) to highlight the use of content to ensure an engaging and consistent user experience across all channelsCraft clear, succinct, and human-centric UX copy that balances our business goals and user needs, elevating RBC Insurance’s brand wherever possibleWrite short and long-form copy for a variety of digital experiences including online applications, online broker portal, website content, and emailsCollaborate with key stakeholders, including (but not limited to) Legal, Privacy, Compliance, Information Security, and Regulatory teams to ensure that our digital copy satisfies our legal and regulatory responsibilitiesApply the principles of Accessibility and Inclusive Design in content creationCreate and/or support needs for French translationWork with Design Researchers on using qualitative and quantitative insights to inform content and UX copy decisionsCollaborate with product designers to shape other non-textual content such as interaction patterns, iconography, information graphics, and imageryWork within our agile operating model to provide content at the right touch points that align to squad sprint cyclesWhat will you need to Succeed?Must havesAn undergraduate degree in Literature/English, Psychology, Design, Linguistics, Journalism, HCI, or a related field and/or equivalent experience7+ years of experience in UX writing, content design, or a similar roleA portfolio that showcases your work, with an emphasis on digital experiencesFluency in EnglishStrong understanding of how to apply copy and content design to the customer lifecycle (awareness, consideration, conversion, use, retention, advocacy)Experience working within a highly regulated industry, with legal teams, or subject matter with complex terms and requirementsNice to havesExperience contributing to the launch of digital experiences within an agile environmentFluency in FrenchWhat’s in it for you?A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plansCompetitive pay and high-earning potentialAll the tools, training, and team support you need to grow your business and careerFlexible work/life balance optionsSophisticated RBCI software tools to boost your productivity and grow your businessRBC Insurance is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.Job SkillsAdditional Job DetailsAddress: 180 WELLINGTON ST W:TORONTOCity: TorontoCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: INSURANCEJob Type: RegularPay Type: SalariedPosted Date: 2025-08-20Application Deadline: 2025-09-05Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Job Opportunity Summary: Digital Content Design Lead at RBC Insurance

Position Overview:
RBC Insurance seeks a Digital Content Design Lead to support a human-centric and experience-led growth approach within the Digital & Data team. This role focuses on developing intuitive, inclusive, and engaging content, collaborating with designers, product teams, and marketing to enhance user experiences.

Key Responsibilities:

• Develop strategies and UX writing standards for consistent and engaging user experiences.
• Craft clear and user-friendly copy for various digital experiences, balancing business goals with user needs.
• Collaborate with stakeholders (Legal, Compliance, etc.) to ensure content meets regulatory standards.
• Incorporate Accessibility and Inclusive Design principles into content.
• Support translation efforts for French content.
• Utilize qualitative and quantitative insights to inform content decisions.
• Work within an agile framework to align content delivery with team sprints.

Qualifications:

• Required:

  • Bachelor’s degree in a relevant field (Literature, Design, etc.) or equivalent experience.
  • 7+ years of UX writing/content design experience.
  • Strong portfolio showcasing digital experience work.
  • Fluency in English.
  • Understanding of customer lifecycle and experience in regulated industries.

• Preferred:

  • Experience in agile environments.
  • Fluency in French.

Benefits:

• Competitive pay and flexible benefits.
• Work/life balance and career development opportunities.
• Supportive and inclusive work environment focused on diversity.

Location:

• Toronto, Canada

Application Details:

• Full-time position, with a total of 37.5 work hours per week.
• Applications accepted until 11:59 PM on September 5, 2025.

Inclusivity Statement:
RBC emphasizes the importance of diversity and inclusion in its workforce, ensuring a supportive environment for all employees.

Additional Information:
Join RBC to impact clients and communities positively and enhance professional growth through shared values and commitment to diversity.