Company: Aesop

Location: Toronto, ON

Expected salary: $56000 – 58000 per year

Job date: Sat, 31 Aug 2024 22:16:45 GMT

Job description: For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organization, we offer professional development and advancement opportunities to complement career goals and aspirations.Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.ROLE PURPOSEThe Fulfillment Manager is accountable and responsible for the commercial and operational success of the Aesop Fulfillment Center. They are responsible for the delivery of the Aesop brand and customer experience to a consistently high standard. The role is integral in executing Aesop’s Online Strategy and driving process improvements to ensure optimal operational performance. This includes effectively overseeing inventory and fulfillment of online orders, capacity planning and forecasting for projected growth.PRIMARY RESPONSIBILITIESFinancial ManagementSales and ProfitReview weekly, monthly and quarterly fulfilment reports, and carrier performance dataIdentify opportunities to reduce transportation and operational spend.Monitor spend on controllable expenses and ensure maximum cost efficiencies and increase profitability where possible.Lead and motivate the team to achieve KPIs and drive initiatives in customer satisfaction, operational efficiencies, and inventory management that impact bottom-line and brand performance.Business DevelopmentSupport digital marketing strategy and promotional initiatives, track and report results.Accountable for continued improvement and success of the Fulfillment Center within the strategic business plan.OperationsFulfillmentLead a team accountable for the optimal operational and customer experience of the Aesop Fulfillment Center.Identify and develop process improvements, modifications and lead subsequent change management in partnership with the Customer Supply & Logistics Manager and Digital Fulfillment team to reduce fulfillment variability and lead times and improve the customer experience to ensure alignment with company standards.Troubleshoot and resolve issues related to order flow and platforms.Manage returns and chargeback to minimize company loss and increase customer satisfaction.Create rosters, maximizing productivity of labor, and submit on time for review and approval.Measure and report on established KPIs.Report any issues within the Fulfillment Center to Customer Supply & Logistics Manager and relevant functional partners.Pick and pack orders to meet service level agreements and exceed customer expectations in line with Aesop’s customer service approach and guideline.Responsible for the organization, order and cleanliness of Fulfilment Center.Inventory ManagementManage the inventory in a cost-effective manner, ensure adequate stock levels are maintained to support expected performance, key selling dates and growth plans.Implement effective stock ordering and receipt processes to ensure stock is received in a timely and effective manner.Complete all necessary documentation for Write Offs, monitoring reasons and taking action to reduce Write Offs where possible.Take action to prevent stock losses, through monitoring, excellent inventory management and stock control, escalating issues to relevant functional partners.Manage team to prepare for and conduct stock-takes in a timely and effective manner Customer Experience and Brand ManagementCustomer ExperienceDrive the quality of the online customer experience by communicating and training the team on Aesop’s approach and standards and meeting established service level agreements.Provide coaching to team, working alongside them to demonstrate best practices and standards.Gather and share insights from customers, communicating them to the relevant functional partners.Promptly and appropriately resolve any customer complaints maintaining Aesop’s customer service values throughout. Escalate to relevant functional partners if necessary.KEY SKILLS & QUALIFICATIONSExperience developing a high-performing team and providing coaching and feedback.Equipped with an understanding of the day-to-day logistics, vendor, operational and technical implications of managing an E-commerce fulfillment operation.Strong emphasis on bespoke customer service through previous experience.Hands-on, practical problem-solving skills demonstrated ability to proactively present and escalate ideas to challenge the status quo and ensure continuous improvement.Display a professional and positive demeanor in all situations, demonstrating leadership and inspiring confidence in a team.Minimum 3 years of progressive experience in a retail or warehouse environment.Experience with managing at least 3 direct reports.Flexibility to work a variety of shifts based on business hours, inclusive of holidays and weekends.Ability to stand for entirety of shift as required.Ability to lift deliveries and outgoing packages. Occasionally lift up to 50 pounds.Onsite 5 days a week at our Digital Fulfilment CenterWhat’s On Offer
The salary for this position is $56000-$58000 annuallyWe take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs.Employee Benefits IncludeGenerous product discount allowanceOnsite 5 days a week at our Digital Fulfilment CenterPaid volunteering allowance for all employeesAccess to employee assistance programs, complimentary subscription to Headspace mindfulness app and summer hours options.Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognized and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organization. We actively encourage everyone to consider becoming a part of our journey.#LI-Onsite

Aesop is a global retail organization that focuses on creating high-quality skin care products using efficacious ingredients. They are committed to sustainability and inclusivity, and have become a certified B Corp. They are currently seeking a Fulfillment Manager to oversee the Aesop Fulfillment Center, driving operational success and ensuring optimal performance. The role involves financial management, business development, operations, inventory management, customer experience, and brand management. The ideal candidate will have experience in retail or warehouse environments, be able to manage a team, and have strong problem-solving skills. The salary for the position is $56,000-$58,000 annually, and Aesop offers employee benefits such as product discounts, paid volunteering allowance, and access to employee assistance programs. Aesop values diversity and inclusion in their workplace.