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Digital Mobility Content Writer

Job title: Digital Mobility Content Writer

Company: Telus

Job description: Create awesome experiences for our customers.

Join our team

We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most.

TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for, and the My TELUS app.

Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.

Our team members are leaders in local and global technology communities, we value and support communities such as: Tech Masters, NodeSchool, Ladies Learning Code, Women Who Code TO and many more!

Learn more about our team at

This is a full-time position.

Here’s the impact you’ll make and what we’ll accomplish together

As a Content Writer for, you’ll play a key role in creating seamless digital experiences for our customers through thoughtful and consistent interface content. Application of plain language comes easy to you. As a natural storyteller and conversation designer, you’ll help drive our content strategy discipline forward with all teams within TELUS.

In your role, you’ll be responsible for ensuring that our written communications are clear, relevant, and jargon-free – and most importantly, matches the TELUS brand voice and tone. Our writers pair with our managers, product owners, designers and stakeholders to help teams to design great content, along with demonstrating industry expertise so that our content practice scales faster.

You’ll help the team deliver a customer first experience by crafting content that helps customers complete the task at hand.

Along with representing our content interests with other teams within TELUS, you’ll know what it takes to deliver a great omnichannel experience. To help you execute, you’ll lean on our teams in design & user experience, development, testing, analytics, and marketing.

Here’s how

Write, proofread and edit content for

Collect and use SEO information and organically weave it into content

Create content to help our customers achieve a goal or complete a task

Work with product owners, designers and stakeholders to optimize customer journeys from a content perspective

Write copy that is thoughtful, consistent and conveys the brand voice while shaping the product experience

Target different audiences and segments with personalized content

Use your CMS (content management system) skills to upload copy and images onto our website

Uses data to help inform good content decisions for our customers

Contribute to the overall practice culture by sharing learnings and knowledge with peers

Be an advocate of the content practice by building strong relationships with TELUS team members and communicating our goals


You’re the missing piece of the puzzle

You’re a digital content writer with experience working with user experience, strategy & design teams

You have a body of work that demonstrates a depth of skill of writing digital copy

You’re someone who can gracefully give and receive feedback

You have a familiarity with content strategy best practices, user experience and SEO

You’re hyper-focused on delivering great customer experiences aligned with business outcomes

You’re passionate about modern content practices and methodologies

You’re well-versed in lean digital product development lifecycles

You’re adept at working in a highly-collaborative, lean, agile environment

You understand the interplay between business, technical and customer needs within the context of creating online content experiences

You’re highly detail oriented and organized, with exceptional analytical skills

You’re able to communicate content strategy rationale and build consensus

You understand the importance of creating accessible content and how that applies to WCAG 2.0 AA principles

About TELUS Digital:

We want to work with people who:

Share our passion for all things digital

Thrive in an agile, lean and fast-paced environment

Clearly see things from the perspective of our customers

Are curious, experiment and never stop learning

View collaboration as essential to your work

Utilize the power of data to inform decisions

Embrace diversity and new ideas

What you can expect from us:

An environment where you’re encouraged to share and act on your ideas

Flexible hybrid work model with a mix of central downtown location and remote work

A welcoming, relaxed office with a casual dress code

A culture committed to giving; every year we donate time and resources in our communities

A fun, dynamic team that works and plays every day

Bonus points

Check out to see how we solve challenging problems for millions of customers with innovative tools.


At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here.

Expected salary:

Location: Toronto, ON

Job date: Sat, 21 Aug 2021 01:28:33 GMT

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