Company: Teamrecruiter.com

Location: Toronto, ON

Expected salary:

Job date: Sun, 24 Nov 2024 23:00:38 GMT

Job description: One of our major banking clients is looking for a Digital Operations Manager (Workflow Optimization, Contentful, Jira)
Length: 12 months contract with the possibility of extension
Location: Toronto, ON- Hybrid (2 days/week onsite- expected to come in additional days if the business requires)Responsibilities:
Global Asset Management is seeking a highly skilled and motivated Manager, Digital Operations and Support to be a team lead by delivering exceptional business-as-usual (BAU) support while driving the optimization of current workflow processes. This role ensures smooth digital operations and enhances efficiencies across our platforms and environments.The ideal candidate will have a strong background in management, digital platforms and applications, project management, and workflow tools/systems to ensure smooth and efficient functionality.A key member of our digital team, you will own the prioritization and triage of daily operational tasks, and act as a central point of coordination between stakeholders, and the whole digital team. Your leadership and analytical skills will ensure continuous improvements and operational excellence as you work to identify opportunities to streamline processes.Key Responsibilities:
Operational Management

• Oversee and prioritize BAU tasks, ensuring timely execution and resolution of issues as they align with our SLAs.
• Manage the triage process for incoming support requests, assigning resources effectively based on impact and urgency.
• Collaborate with cross-functional teams to maintain high standards of operational performance.

Workflow Optimization

• Assess current workflows and identify areas for efficiency improvements, including automation, process re-engineering, and reporting.
• Develop and implement optimized standard operating procedures (SOPs) for digital operations and support expanding on what is already in place.
• Partner with teams to design scalable solutions that align with organizational goals.

Leadership and Team Development

• Provide leadership, guidance, and mentorship to a team of digital support specialists and support teams.
• Foster a culture of continuous improvement and collaboration.
• Champion employee development and ensure alignment with performance goals as part of the Winning Culture.

Stakeholder Engagement

• Act as a primary point of contact for internal stakeholders, communicating priorities, updates, and recommendations.
• Develop strong partnerships with technology, marketing, and other business units to ensure alignment with organizational objectives.

Reporting and Analytics

• Establish and track key performance indicators (KPIs) for digital operations and support working within applications like WorkFront and Jira.
• Generate insights through data analysis to inform decision-making and strategic planning.
• Deliver periodic reports on the health of operational workflows and optimization efforts

Qualifications

• Education and Experience
• Bachelor’s degree in Business, Digital Marketing, IT, or related field (Master’s preferred).
• 5-7+ years of experience in digital operations, support, or a related leadership role
• Proven track record in process optimization and workflow management
• Previous experience in Finance, Banking or Asset Management

Technical and Soft Skills

• Strong analytical and problem-solving abilities.
• Experience with workflow tools (Jira, Workfront), CMS platforms, and automation technologies.
• Exceptional communication and interpersonal skills.
• Adept at managing competing priorities in a fast-paced environment.
• Advanced stakeholder management.
• Data driven decision making and technically proficient.
• Proven experience with both execution and deliverables.

Preferred Qualifications

• Familiarity with Agile methodologies (Certified Scrum Master certification a plus).
• Experience in managing digital platforms such as Contentful, AEM, or similar CMS tools.
• Knowledge of cloud solutions (AWS, Akamai) and their operational implications.
• Project management 1-2 years strong asset
• FinTech or MarCom operations
• Investment knowledge is nice to have

URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations, first available date and a telephone contact number: E-mail to padhikari@teamrecruiter.comPlease mention the job title above in the subject line
The recruiter in charge of this role is PrakashIf you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply!Please note: Adherence to our end client’s vaccination policy is a requirement. Please visit the TEAMRECRUITER website to review other CAREER OPPORTUNITIES!Teamrecruiter.com IncTeamrecruiter.com is a provider of staffing and recruitment services to Fortune 500 and emerging growth companies across North America. Our consultants and account representatives work internally or externally with our clients assisting them…

A major banking client in Toronto is seeking a Digital Operations Manager for a 12-month contract with the potential for extension. The role involves optimizing workflow processes, managing daily operational tasks, developing SOPs, and leading a team of digital support specialists. The ideal candidate will have experience in digital operations, project management, stakeholder engagement, and data analysis. Knowledge of workflow tools, CMS platforms, and Agile methodologies is preferred. Interested candidates can apply by sending their resume to the provided email address.