Company: Teamrecruiter.com

Location: Toronto, ON

Expected salary:

Job date: Sun, 08 Dec 2024 02:35:34 GMT

Job description: One of our major banking clients is looking for a Digital Operations Manager (Workflow Optimization, Contentful, Jira)
Length: 12 months contract with the possibility of extension
Location: Toronto, ON- Hybrid (2 days/week onsite- expected to come in additional days if the business requires)
Working Hours: Monday – Friday, 8:30am – 5pm‘The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting… or you may be asked to start sooner than the expected start date if you are able to do so !’Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to padhikari@teamrecruiter.comPlease mention the job title above in the subject line
The recruiter in charge of this role is PrakashAfter you have submitted your resume via e-mail please complete the application for this specific job by clicking ‘Submit Your Resume for this Job’ at the bottom of this page to match your resume to the job.If you are interested in further opportunities, why not also do a general registration in our database. By visiting our website and clicking on ‘Database Registration’If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.
Requirements:
RESPONSIBILITIES:
Global Asset Management is seeking a highly skilled and motivated Manager, Digital Operations and Support to be a team lead by delivering exceptional business-as-usual (BAU) support while driving the optimization of current workflow processes. This role ensures smooth digital operations and enhances efficiencies across our platforms and environments.The ideal candidate will have a strong background in management, digital platforms and applications, project management, and workflow tools/systems to ensure smooth and efficient functionality.A key member of our digital team, you will own the prioritization and triage of daily operational tasks, and act as a central point of coordination between stakeholders, and the whole digital team. Your leadership and analytical skills will ensure continuous improvements and operational excellence as you work to identify opportunities to streamline processes.KEY RESPONSIBILITIES:Operational Management
Oversee and prioritize BAU tasks, ensuring timely execution and resolution of issues as they align with our SLAs.
Manage the triage process for incoming support requests, assigning resources effectively based on impact and urgency.
Collaborate with cross-functional teams to maintain high standards of operational performance.Workflow Optimization
Assess current workflows and identify areas for efficiency improvements, including automation, process re-engineering, and reporting.
Develop and implement optimized standard operating procedures (SOPs) for digital operations and support expanding on what is already in place.
Partner with teams to design scalable solutions that align with organizational goals.Leadership and Team Development
Provide leadership, guidance, and mentorship to a team of digital support specialists and support teams.
Foster a culture of continuous improvement and collaboration.
Champion employee development and ensure alignment with performance goals as part of the Winning Culture.Stakeholder Engagement
Act as a primary point of contact for internal stakeholders, communicating priorities, updates, and recommendations.
Develop strong partnerships with technology, marketing, and other business units to ensure alignment with organizational objectives.Reporting and Analytics
Establish and track key performance indicators (KPIs) for digital operations and support working within applications like WorkFront and Jira.
Generate insights through data analysis to inform decision-making and strategic planning.
Deliver periodic reports on the health of operational workflows and optimization effortsQualifications:
QUALIFICATIONS
Education and Experience
Bachelor’s degree in Business, Digital Marketing, IT, or related field (Master’s preferred).
5-7+ years of experience in digital operations, support, or a related leadership role
Proven track record in process optimization and workflow management
Previous experience in Finance, Banking or Asset ManagementTECHNICAL AND SOFT SKILLS
Strong analytical and problem-solving abilities.
Experience with workflow tools (Jira, Workfront), CMS platforms, and automation technologies.
Exceptional communication and interpersonal skills.
Adept at managing competing priorities in a fast-paced environment.
Advanced stakeholder management.
Data driven decision making and technically proficient.
Proven experience with both execution and deliverables.PREFERRED QUALIFICATIONS
Familiarity with Agile methodologies (Certified Scrum Master certification a plus).
Experience in managing digital platforms such as Contentful, AEM, or similar CMS tools.
Knowledge of cloud solutions (AWS, Akamai) and their operational implications.
Project management 1-2 years strong asset
FinTech or MarCom operations
Investment knowledge is nice to havePlease note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply !When you have some time please register in our database (5 minutes process) to be considered for future openings; the link is available on our website at http://www.teamrecruiter.com in the Candidate section. Please follow us on LinkedIn at https://www.linkedin.com/company/teamrecruiter.com/, or on Twitter at https://twitter.com/TeamRecruiter.We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone/email. You are encouraged to register with us in our database to be considered for future positions available.Have a great day.At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas: IT, Finance, Admin, Sales, Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm please visit our website at www.teamrecruiter.com.CAMSC and ACSESS certified“…All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing”“Please note that emails from our Recruitment Firm may inadvertently be sent to your Spam Folder. When contacted regarding an employment opportunity, please keep an eye on your Spam/Junk Folder to avoid missing important communication.”THE EMPLOYER OF RECORD FOR THIS ROLE WILL BE TEAM RECRUITER / SE.Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.

Our banking client in Toronto is looking for a Digital Operations Manager on a 12-month contract basis, with the possibility of an extension. The role involves overseeing daily operations, optimizing workflows, and leading a team of digital specialists. The ideal candidate should have experience in digital operations and workflow management, with strong analytical and communication skills. Preferred qualifications include familiarity with Agile methodologies, managing digital platforms, and knowledge of cloud solutions. Registrations for future opportunities are also encouraged.