Company: TD
Job description: Company Overview
All companies are not the same. What makes TD special as a business is also, what makes us special as an employer. Why TD?
TD’s Colleague Promise: A better you. A better us.
A more confident you means a stronger us. We empower you to grow your skills, gain new perspectives, and create impact at work and in your community. That’s our unique and inclusive culture.
Department Overview
Co-op and Internship opportunities allow you to gain valuable work experience across a number of the businesses at TD. You will work with experienced colleagues, receive world class training, and be part of a community of students across TD, where you will have an impact, grow as individual and experience our culture of care.
Our Momentum Program is offered with select Co-op and Internship roles and is designed to help you better understand the TD business, build on critical career capabilities, and broaden your professional network. This program is designed to complement your on-the job experience and features:
- Leadership talks with key Leaders from across the organization
- Lunch and Learns on topics such as Innovation
- Diversity and Inclusion and Personal Branding and so much more
Shared Services Platform (Digital) – App Release Team:
The Shared Services Platform (Digital) – App Release team is responsible for contributing to the readiness, delivery, and post-release support of all of TD’s customer-facing mobile apps for the Canadian and US markets. Our critical role in the mobile platform puts us in a unique position to support and contribute to the development of the long-term strategic vision for Canadian Personal Banking, US Personal Banking, TD Insurance, and other Lines of Businesses with the Bank. Platform analytics, pre-release testing activities and competitive research all play a key role in developing this vision. On a tactical level, we collaborate with our partners in customer sentiment teams to prioritize platform defects and ensure a best-in-class user experience. Finally, via analysis and triage of user comments on the app stores, we are the only group within Digital to actively engage with our Canadian and US mobile customers 1:1 in this way. We leverage this communication channel to gather useful product feedback, while dispensing helpful advice and tips for navigating the app. Our growing team is the ‘glue’ that holds the platform together, collaborating with colleagues in Technology, Development, Quality Engineering, Incident Management, Delivery, Analytics, DCX, VOC (Voice of the Customer), Product Management, Marketing and various Lines of Business on a daily basis.
The team rests within the larger Shared Services Platform, which is the fastest growing channel at TD with a global mandate and an enterprise-wide accountability for the strategy, customer experience and distribution of online and mobile products and services. The group’s primary focus is to deliver safe, efficient and effective customer experiences that deepen customer relationships during each digital sales and service interaction.
Job Description
TD is a leader in adoption and engagement via our portfolio of mobile apps. The successful candidate will have the opportunity to develop critical analytical skills and contribute to driving our business leadership position. Moreover, they will have exposure to latest and greatest innovations across other industry verticals – outside of financial institutions – as we continue along our transformational path.
Typical job activities will include reporting and analysis of app performance, the collection, triage, distribution and replies to customers comments in the app stores, readiness activities for app store listings and app releases, and high-level internal and external process management. The aforementioned items have a unique opportunity to engage with multiple teams throughout TD, not only in different Lines of Businesses but also within a variety of disciplines. Along with having the opportunity to interact with a wide range of mobile products and colleagues, the candidate will be working on a team of subject matter experts in working directly with the Apple App Store and Google Play mobile app stores. Co-ops will act as champions of mobile fluency across the organization. We will provide you the necessary tools, resources and guidance to achieve both business and personal goals.
If you possess a passion for the digital landscape, an understanding of technology solutions and want to merge that knowledge with actionable strategies, then this position is for you
Requirements
- Currently enrolled in an undergraduate degree majoring in relevant technology or business programs, such as Computer Science, Business, Business Technology Management, Information Technology, or similar.
- Must be enrolled in an undergraduate degree with the intent of going back to school at the start of your work term
Accountabilities
- Review and manage app store content for the mobile app, guiding through writing and approval process.
- Daily analysis of customer commentary on app stores, triage and recommend replies.
- Envision and execute projects to raise visibility of the team’s mandate across Digital & Payments.
- Support ad-hoc projects and initiatives, including research and development of business cases.
Objectives
- Develop trust and accountability with the team, by executing consistently on the above.
- Acquire knowledge of digital strategy, product management and release tactics.
- Uncover efficiencies and drive improvement in a highly matrixed organization.
- Contribute meaningfully to projects in a supportive role.
Necessary Skills
- Deep understanding of the business and marketing aspects of digital and mobile, while having a strong foundation and interest in technology, business and delivery.
- Self-driven and motivated individual, able to operate autonomously in lieu of precise instructions.
- Excellent work ethic, able to establish priorities and complete assigned tasks on time.
- Technologically savvy with a passion and natural inclination towards learning about emerging digital technologies, trends and impacts to customers.
- Excellent communication skills with an ability to establish rapport with peers quickly and work together towards a common goal.
- Inquisitive thinking, seeking to improve current methodologies and practices.
- Comfortable working across multiple groups and partners, both internal and external.
- Proficiency with Excel and PowerPoint, ability to develop effective presentations.
- Comfortable and confident presenting to both small and larger groups in a clear and concise manner.
- Detail-oriented, yet able to grasp new concepts and processes with a short ramp-up curve.
Additional Information
- This position is a 4-month work term and will commence January 4th – April 29th, 2022.
- Applications must include a transcript, cover letter (one letter-sized page or less) and a resume (maximum of 2 pages).
- We welcome all applications; however, we will only contact qualified candidates chosen for an interview. Thank you for your interest.
- TD requires employees to reside in the country where the role is located, irrespective of remote working arrangements.
- TD is committed to providing you with the best candidate experience and internship in these unique circumstances. As such, work location and start dates are subject to change.
Hours
37.5
Start Date
– Winter
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Expected salary:
Location: Toronto, ON
Job date: Wed, 25 Aug 2021 22:01:35 GMT
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