Digital Sales Coordinator

Job title: Digital Sales Coordinator

Company: Empire Life Insurance

Job description: Digital Support Coordinator

Scope Statement

The Digital Support Coordinator supports the National Sales and Marketing team and Strategic Account Manager, in the achievement of defined digital sales targets by fulfilling administrative requirements. The incumbent is guided by defined goals and objectives and works under the moderate supervision of the Manager Sales Support.

Impact Statement

Support National Sales Team and Marketing and Strategic Account Manager in their achievement of defined digital sales targets for Advisor Referral Program, Go Empire.

Responsibilities include

Conduct onboarding and monitoring of digital initiatives including the Advisor Referral Program, Go Empire and Fast & Full

Coordinate client lead referral tracking between sales, marketing, customer service and Distribution Partners

Provide administrative services to the Strategic Account Manager

Respond to enquiries from Distribution Partners inquiring for Digital Programs

Research, investigate and collaborate with the appropriate subject matter expert to support recommendations and provide resolution to complex problems or enquiries

Distribute mass email marketing messages

Generate sales reports that support digital initiatives such as GoEmpire, ARP, IARP

Participate in weekly digital support meetings

Communicate with Distribution Partners with a timely, quality response; update and maintain Distribution Partner contact information in the CRM database

Collaborate and foster a positive team environment with the Retail Distribution team

Build and maintain knowledge and understanding of Empire Life products

Maintain knowledge of evolving digital platforms including Advisor Dashboard, Envision, and Fast and Full

Support continuous innovation of digital assets by capturing distribution partner feedback and providing strategic recommendations to enhance user experience

Accurately respond to support requests, meeting or exceeding agreed upon service levels

Participate in project work as an individual or member of a team

Act as a liaison between Distribution and business partners to solve issues efficiently and on time

Knowledge / Experience / Certification

3+ years office administration experience required

Exceptional skills in Microsoft Office (including Word, Excel and PowerPoint) and other reporting systems

Experience with CRM/MD

Experience in sales support an asset

Sales, marketing and/or promotions experience an asset

Insurance and/or financial services industry experience an asset

Bilingualism (English/French) is required

Education / Professional Courses

Post-secondary education an asset

Key Skills

Attention to detail

Exceptional organizational skills

Ability to prioritize and balance multiple tasks and projects

Well-developed verbal and written communication skills

Well-developed problem resolution skills

Key Competencies

Collaboration

Customer-centricity

Driving for results

Initiative

Innovation

Integrity

Interpersonal communication

Judgment and decision making

Leadership

Working Conditions

Office environment; prolonged periods of sitting while using a computer and/or telephone.

May be required to work overtime in order to support service requirements.

May be required to travel to Distribution Partner events, on occasion.

In business for more than 90 years, with our head office in Kingston, Ontario, Empire Life continues to grow with offices across the country. Our success is based on a commitment to being approachable and responsive to the needs of our clients and distribution partners, on consistently solid investment performance and on faith in our employees as future leaders.

For regular full-time positions, Empire Life offers a competitive salary and comprehensive benefits package including a bonus plan and opportunities for career development.

If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now.

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