We’re Ada. We’re an ambitious global team that enables businesses around the world to provide incredible customer experience. Our AI-powered platform has automated over 1 billion customer interactions for some notable enterprises, including Zoom, Facebook and Shopify. We recently raised Series C funding of $130M by Spark Capital (early investors of Twitter, Slack, Snapchat), and we’re officially a Canadian unicorn with a $1.2B valuation!

You can learn more about the founding of our company here. Just as the field of machine learning continues to advance, so do we. And it is the passion of our people and dedication to our craft that continues to drive our dramatic growth.

We are inspired every day by the opportunity to pioneer a new industry, and welcome those who want to join us.

We are looking for a motivated and ambitious Director of Content and Corporate Messaging to join our highly collaborative brand team. You will own our corporate story and shape a successful content strategy that boosts brand reputation, demand generation, and talent acquisition goals for Ada. You will help Ada to maintain its position as a thought leader, support marketing programs, and recruitment marketing with a content strategy that ensures audience-centric content is available through a mix of channels that maximizes engagement and delivers measurable results.

You will report to the Director of Brand and is responsible for overseeing internal and external copy that is clear and concise. You will match our style and can connect with our audience, while ensuring brand continuity for Ada and our products across a variety of media types and platforms.

About You

• You have 7+ years of copywriting experience.
• You have 2+ years experience with managing, coaching and developing direct reports.
• You have a history of developing and managing editorial calendars and organization workflows.
• You are a creative and innovative thinker with the ability to take complex topics and distill into unique, data-driven, and actionable content.
• You are a great team player and you know how to prioritize tasks in an efficient manner with little direction. You are extremely detail oriented, exceptionally organized, and you have creative problem-solving skills.
• You have a willingness to embrace change, feedback, and to adapt strategies on the fly.
• You have B2B or SaaS experience.

Nice to haves

• You have knowledge of social and mobile experiences.
• You have a strong network of creative freelancers (writing, copyediting, and video production).

Outcomes

• Oversee a team of content producers that write for print and digital media channels.
• Own and evolve key corporate messaging and our copy style guide.
• Develop new and creative ideas for content strategy, along with managing the current content calendar.
• Collaborate with sales and marketing to brainstorm and develop a variety of marketing materials throughout the funnel.
• Partner with Creative Director to develop new corporate brand campaigns.
• Coach team members to increase their impact, develop their strengths, and grow their careers.
• Help to recruit highly talented people to join the content team, and onboard cross-functionally.

#L1-NA1

Ada is a rapidly growing digital first company in a thriving AI ecosystem. We optimize our communication, collaboration and generally, the way we work for the digital world instead of in-person. With flexible working hours, together we’ll determine a schedule that fits your style and the requirements of your role.

We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company. Our work is rooted in authenticity, courage, empathy, and simplicity. We use these values to create a culture that encourages groundbreaking results, career progression, and community investment.

Ada is an equal opportunity employer. In fact, diversity is what drives our success – it’s at the core of how we hire, communicate, and work. Like our Platform, we are inclusive to all, and combine our diverse backgrounds, skill sets and thinking to build the best experiences for our clients and their customers.