Job title: Director, Digital Channel Strategy and Management

Company: Royal Bank of Canada

Job description: Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Director, Digital Channel Strategy and Management

Job Description

What is the opportunity?

As Director, Digital Channel Strategy and Management you will be responsible for developing, deploying and innovating our channel strategies and client engagement on RBC’s Business Banking platform, products and services. You will be a leader and play an integral part in our Grow & Innovate product teams and BFS Transformation squads (epiX mega journey) to shape the next evolution of Business Financial Services (BFS) to become a Digital First Bank while embedding our suite of solutions at the Centre of Commerce.

You will work closely with Products, Digital, IT, Marketing, Analytics, Brand, Pricing, Fraud, Risk, Client Advisor and Operations teams to manage the end-to-end and front-to-back client experience with an integrated roadmap while driving shared OKRs to Win for Today and Transform for Tomorrow.

Key will be to successfully navigate complexity with a strategic mindset while making informed business decisions that delight our clients and drive our leadership in the market. You will approach opportunities with a learning mindset and have the courage to make sound business decisions despite ambiguity. You thrive in a fast-pace, team-first environment.

What will you do?

• Lead and work collaboratively with multiple cross-disciplinary teams and squads to innovate, scale, and optimize existing and emerging products and services on the platform
• Responsible for developing and driving digital channel strategy, adoption and engagement across all client segments and industry verticals
• Ideate, scope and manage roadmap to advance channel capabilities, resiliency and experience while managing the full product lifecycle and decommission products and services from the shelf
• Thought leadership and accountability for shared OKRs and engage senior leaders in regular metrics monitoring, reporting and dialogue
• Oversight of channel risk and controls; managing regulatory and policy changes to safeguard our client’s business and RBC’s trusted brand
• Articulate client value and drive client engagement with data-driven facts and insights
• Deep understanding of client needs, pain points and changing behaviours by leveraging qualitative and quantitative research to inform business and technology decisions

What do you need to succeed?

Must-have

• 10-20 years of relevant experience building, managing and working across product, channel, digital, technology and/or B2B client-facing roles, preferably within the financial services industry
• Ability to translate strategy, market research, and customer needs into a compelling product vision with robust requirements and clear ROI
• Ability to build strong relationships with stakeholders, partners, vendors and cross-disciplinary teams to deliver on shared outcomes
• Undergraduate/Post Graduate Degree or equivalent experience in a related field (e.g. computer science, technology, engineering, digital, business, consulting, change management or analytics)
• Experience working in and with Agile teams and tools in a hybrid work environment

Nice to have

• Business, Commercial Banking or institutional experience
• MBA or Management Consulting experience
• Bilingual in French/English

Job Summary

Address: TORONTO, Ontario, Canada

City: CAN-ON-TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Personal and Commercial Banking

Job Type: Regular

Pay Type: Salaried

Posted Date: 2022-08-23-07:00

Application Deadline: 2022-11-14-08:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

Expected salary:

Location: Toronto, ON

Job date: Sun, 06 Nov 2022 05:58:04 GMT

Apply for the job now!