Director of Digital Marketing Client Services

NOTE: This job is only temporarily remote due to COVID-19.

WHY EMPLOYEES LOVE JUMPFACTOR:

Very competitive compensation

Remote work

Constant growth & career advancement opportunities

Performance-based bonuses

Paid training (courses, events, conferences)

Paid social events

Robust health-dental-vision-disability benefits

Up to 4 weeks vacation

Pet-friendly environment

bi-Weekly learning programs

State of the art technologies and tools

QUALIFICATIONS for DIRECTOR of CLIENT SERVICES:

2+ years of team management / performance management and holding others accountable for results

3+ years of key account management and retention success

3+ years of digital marketing strategy w/ proven results

2+ years of campaign execution & project management

high level of tech savviness and software proficiency

History of hitting clear KPIs and targets around revenue and results

JOB DESCRIPTION for DIRECTOR of DIGITAL MARKETING ACCOUNTS:

Lead, manage and hold a team of 5-10 marketers accountable. (LMA) while ensuring team’s happiness score is above 8/10

Retain and grow overall account team revenue with targets based on 90% retention and upselling for 10% YOY growth on MRR

Maintain strong relationships with upper level key stakeholders at various larger accounts and manage account escalations, retentions

Step in and execute hands on strategy or account management or marketing execution where required

Spend 30-40% of time on 1 on 1 coaching and focused training to drive efficiency and quality of work in line with KPIs and standards

Oversee campaign performance with team and ensure at least 80% performance against targets set for clients’ digital campaigns (through team management, delegation and coaching.)

WHO WE ARE:

Jumpfactor is an Award-winning Growth500 Fastest growing company in Canada (3 years in a row) . We are a fast-paced B2B digital marketing agency. We’re best suited for motivated self-starters. We specialize in B2B services and technology marketing. If you want to skyrocket your career – this is the place to be. We are doubling in size in the next 12 months.

CORE VALUES:

We are strategic

We are passionate

We are tenacious

We keep learning

We embrace team

We have integrity

NEXT STEPS:
Successful candidates will be asked to complete a few short assessments if selected.

Director of Digital Marketing Client services , Director of Digital Marketing, Director of Operations, Director of Client services, Director of Accounts, Director of Account Services, Director of Client Experience

Job Types: Full-time, Permanent

Salary: $80,000.00-$135,000.00 per year

Additional pay: