Company: Dynacare

Location: Brampton, ON

Expected salary:

Job date: Wed, 25 Jun 2025 00:18:22 GMT

Job description: DescriptionPosition at DynacarePosting: Customer Care RepresentativeWhere YOU work, makes a difference.Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.Are YOU our next Customer Care Representative?Why Dynacare is an amazing place for YOU:

• Join an award-winning “Top Employer” with meaningful and impactful career opportunities.
• Access a health and wellness benefits program that supports you and your loved ones.
• Grow and thrive with a dynamic, successful company through internal mobility opportunities.
• Invest in your future through RRSP match benefits and an employee stock purchase program.
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all.

Status-PermanentShift-Tuesday-Friday 2 PM-10 PM and Saturday 9 AM-5 PM ESTWork Style-RemoteDiscipline-DISNumber of positions available-1Start Date- ASAPDeadline for internal applicants- Friday, June 27, 2025, at 5 PM ESTWhat YOU will be doingAdministrative/Appointments Team Support: Processing new client orders, scheduling and/or managing/rescheduling tele-interview appointments due to interviewers absent or not able to complete appointments at scheduled time.Customer Service: inbound and outbound calls from/to insurance applicants associated with the TI appointments and the on-line scheduling tool.

• Creating call-out lists for the TI team.
• Handling inbound and outbound calls within expected handled calls targets and scheduling appointments using an online tool
• Listening to and responding to voicemails
• Supporting all interviewers in their day-to-day management of appointments
• Responding to e-mails from internal & external stakeholders (managers, advisors, interviewers, etc.)
• Working collaboratively with managers, team leads, and all TI teams.
• Cross-training in public records admin work

What you bring to the role

• Demonstrated proficiency with Word, Excel, and Outlook at an intermediate level.
• Ability to work on and manage simultaneously multiple software working tools.
• Minimum 1 year customer service experience
• High level of interpersonal skills required to succeed in a collaborative working environment.
• Ability to work in a fast-paced environment.
• Demonstrated ability to self-manage and prioritize in a result-driven and time sensitive function.
• Solid ability to utilize dispute or conflict resolution techniques to achieve desired outcomes.
• Demonstrated Customer Centric approach and puts the customer first on all decisions.
• Proven problem-solving skills.

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.