Company: Dynatrace

Location: Toronto, ON

Job description: Company DescriptionDynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.Job DescriptionData Strategy:

• Develop and implement a comprehensive data strategy aligned with business objectives, ensuring collaboration with key stakeholders to support their needs and priorities.
• Lead strategic projects to advance our BI and analytics capabilities, partnering across the BI team and business stakeholders to design, execute and rollout.
• Establish a data literacy strategy to uplevel analytics teams and end users on data and metrics, working closely across the data governance, data modeling, and reporting teams to align efforts.
• Identify and recommend value-add opportunities that may not be directly planned or requested by stakeholders.

Operational Improvements:

• Identify, design, and implement process improvements for our BI environment, development and deployment to enhance operational efficiency and effectiveness.
• Support the continuous enhancement of our BI platform to optimize how users access and leverage insights.
• Explore opportunities for automating repetitive analytics tasks to free up resources for more strategic activities.

Analysis & Reporting:

• Conduct in-depth analysis of large, complex datasets to uncover trends, patterns, and actionable insights, translating findings into clear, concise business recommendations.
• Support the creation of dynamic dashboards, visualizations, and reports using Power BI.
• Collaborate with business stakeholders to gather requirements, identify key business needs, and ensure accuracy while resolving ambiguity.
• Partner with the BI modeling and reporting teams to recommend improvements to techniques, offerings and operations.
• Ensure data systems and tools are intuitive and accessible to users with varying levels of data expertise.

Business Partnership:

• Act as a trusted advisor to business stakeholders, facilitating collaboration with the BI team and ensuring their needs are understood and met through effective BI solutions.
• Consult with functional teams (e.g. sales, marketing, finance, HR, customer success) to understand their business challenges, identify data and dashboard solutions, and prioritize high-value opportunities.
• Enhance communication strategies by keeping stakeholders aware of project status, promoting achievements and setting up QBRs to showcase recent deliverables.
• Promote knowledge sharing and best practices across teams to leverage the BI platform and data throughout the organization.

Continuous Improvement:

• Define, monitor and report on key performance indicators (KPIs) to measure the impact and success of BI initiatives.
• Stay updated with the latest trends and technologies in data analytics, assessing their potential application within the BI team and organization.
• Continuously evaluate and improve BI processes, methodologies, and tools to enhance efficiency and effectiveness.
• Lead efforts to evaluate new tools and techniques that could provide significant business value.

QualificationsMinimum Qualifications:

• 10+ years of experience in data analytics, business intelligence, or a related field.
• Bachelor’s degree.

Preferred Qualifications:

• Strong technical skills in data analytics tools and platforms (e.g., Tableau, Power BI, Python, SQL).
• Experience with Snowflake is a plus.
• Awareness of Fivetran, DBT, Boomi and DataHub is a plus.
• Experience with JIRA, Confluence, and Monday.com is a plus.
• Proven experience in developing and implementing analytics strategies and managing large-scale analytics projects.
• Strong conceptual, analytical, and problem-solving abilities.
• Strong project management skills, with the ability to manage multiple projects simultaneously.
• Strong interpersonal and oral and written communication skills.
• Excellent presentation skills, with the ability to translate complex analytical concepts into actionable insights for non-technical stakeholders, including leadership and executives.
• Strong business acumen and strategic thinking skills.
• Demonstrated ability to work in team environment and help resolve issues.
• Ability to work collaboratively with cross-functional teams and influence senior management.

Additional Information

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Dynatrace is a company that specializes in providing software that works perfectly, offering observability, runtime application security, and AIOps. They are currently looking for a Data Strategy Lead who will be responsible for developing and implementing a comprehensive data strategy aligned with business objectives. The ideal candidate will have 10+ years of experience in data analytics or business intelligence and strong technical skills in tools like Tableau, Power BI, and SQL. Dynatrace offers a competitive compensation package and the opportunity to work with top cloud providers and cutting-edge technologies.
Job Description

Job Title: Customer Service Representative

Location: Toronto, ON

Salary: $18 – $22 per hour

We are looking for a Customer Service Representative to join our team in Toronto. In this role, you will be responsible for answering customer inquiries, resolving issues, and providing excellent customer service. The ideal candidate will have experience in customer service, strong communication skills, and the ability to work in a fast-paced environment.

Responsibilities:
– Respond to customer inquiries via phone, email, and chat
– Provide information about products and services
– Resolve customer issues and complaints
– Process orders and returns
– Maintain accurate customer records
– Collaborate with other team members to ensure customer satisfaction

Requirements:
– Previous experience in customer service
– Strong communication skills
– Excellent problem-solving abilities
– Ability to work in a fast-paced environment
– Proficiency in Microsoft Office
– High school diploma or equivalent

If you are passionate about providing exceptional customer service and enjoy working in a team environment, we would love to hear from you. Please apply with your resume and cover letter.

Expected salary:

Job date: Sat, 17 Aug 2024 22:36:01 GMT