Company: Uniqlo

Location: Toronto, ON

Job description: DescriptionJob Title: E-commerce Intern (Email Production & Designer)Location: Toronto, CanadaDuration: 6 month contract (possibility of extension)About UNIQLOUNIQLO is a brand of Fast Retailing Co. (FR), a global Japanese retail holding company that designs, manufactures and sells clothing under multiple brands including: GU, Theory, Helmut Lang, PLST (Plus T), COMPTOIR DES COTONNIERS, PRINCESSE TAM TAM, and UNIQLO. FR is currently among the world’s top three largest apparel retail companies and UNIQLO, its pillar, is considered Japan’s leading specialty retailer. With an operation spanning over 2300 stores worldwide in more than 25 countries and regions, UNIQLO is driven by its LifeWear concept for ultimate everyday clothes, offering unique products made from high-quality, highly functional materials, at affordable prices. UNIQLO proactively seeks to minimize the environmental impact of our businesses through the development of recycle-oriented products while continuing to offer people all over the world the joy, happiness, and satisfaction of wearing truly great clothes that embody our corporate philosophy: Changing clothes. Changing conventional wisdom. Change the world.At UNIQLO, we are committed to providing our employees with enriching and challenging opportunities where achievements and personal growth are acknowledged and rewarded. We are dedicated to offering our employees training, performance-based increases, and unlimited growth opportunities. If you are an ambitious, hard-working individual who welcomes new challenges, have a drive for success, and embrace the responsibility of leadership-then you belong at UNIQLO!Position Overview:UNIQLO Canada is looking for a talented and energetic coder and designer to join our creative team. This individual will be responsible for working with our internal design team, email marketing team and our personalization vendors to craft – and execute – personalized & dynamic emails. An understanding of our brand and core products will be combined with your knowledge of HTML coding best practices to craft high-engagement marketing communications.Responsibilities:

• This role will be split between email HTML coding, helping design/code new personalization modules and versioning emails to support segmentation strategies
• Work daily with email, copy and design teams to support planned campaigns
• Understand brand guidelines, available assets and so on
• Develop communications to support both daily & lifecycle emails
• Make recommendations to improve and optimize our communications through better content, coding and personalization
• Craft dynamic, reusable code to support communication personalization via dynamic content
• Understand available assets and how they can combine to create a visually compelling creative
• Work with team leadership to learn and apply Uniqlo best practices
• Work cross-functionally to ensure alignment with site, store and global teams on campaign & product assets
• Speak directly with our marketing automation and personalization partners to better integrate their technologies into our campaigns, including learning their tools and becoming a power-user
• Support other teams with design requests to help them align with planned email campaigns

Requirements:

• Degree in Art, Graphic Design or similar
• Strong HTML coding skills required, adhering to email & industry best practices for bullet-proof HTML
• 1-2 years online creative development, optimally focused on dynamic, personalized email content
• Experience with Adobe Campaign or other ESPs (email service provider) recommended
• Experience working with CMS or another creative asset management tool
• Exceptional design abilities – combining creative flair with marketing know-how and technical

UNIQLO Canada is an equal opportunity employer. UNIQLO Canada encourages applications from all qualified candidates and accommodates person with disabilities. Candidates that are selected for interviews should advise us if they require accommodation.
UNIQLO Canada is seeking an E-commerce Intern (Email Production & Designer) to join their team in Toronto for a 6-month contract with the possibility of extension. The intern will work on crafting personalized and dynamic emails, utilizing HTML coding skills and collaborating with various teams to support marketing campaigns. The ideal candidate should have a degree in Art or Graphic Design, strong HTML coding skills, experience with online creative development, and knowledge of email service providers. UNIQLO Canada is an equal opportunity employer and encourages applications from all qualified candidates.
Job Description

We are looking for a highly motivated and experienced Customer Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and responding to customer feedback in a timely and professional manner.

Key Responsibilities:
– Respond to customer inquiries via phone, email, and chat in a courteous and timely manner
– Provide technical support to customers on product-related issues
– Handle customer complaints and issues with patience and empathy
– Identify and escalate priority issues to the appropriate team members
– Keep accurate records of customer interactions and transactions
– Monitor customer satisfaction levels and take proactive measures to improve them

Qualifications:
– High school diploma or equivalent required; Bachelor’s degree preferred
– Proven customer service experience in a fast-paced environment
– Strong communication and problem-solving skills
– Ability to multitask and prioritize workload effectively
– Proficiency in Microsoft Office applications
– Experience with CRM software is a plus

If you are passionate about providing exceptional customer service and have a strong attention to detail, we would love to hear from you. Apply now to join our dynamic team!

Expected salary:

Job date: Wed, 08 May 2024 03:01:42 GMT