Company: EverCommerce

Location: Orlando, FL

Expected salary: $100000 per year

Job date: Sat, 13 Sep 2025 01:17:18 GMT

Job description:

Job Title: Operations and Customer Retention Specialist

Job Description:

Join our dynamic team at EverCommerce, where we leverage innovative digital and mobile applications to enhance operational efficiency and boost customer retention. We are seeking a dedicated Operations and Customer Retention Specialist to help streamline our processes and optimize our marketing technology, along with enhancing customer engagement applications.

Key Responsibilities:

• Drive operational excellence by optimizing workflows and streamlining processes to create predictable and informed customer journeys.
• Collaborate with cross-functional teams to develop and implement strategies aimed at increasing customer retention rates.
• Analyze customer engagement data to identify trends and insights that inform marketing strategies.
• Develop and maintain comprehensive documentation for operational procedures and customer engagement workflows.
• Work closely with customer support teams to ensure a seamless experience throughout the customer lifecycle.
• Monitor customer feedback and implement enhancements based on insights gathered to improve overall satisfaction.

Requirements:

• Proven experience in operations management, marketing technology, or customer engagement.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills, capable of collaborating with a globally distributed team.
• Familiarity with digital marketing and customer retention strategies.
• Comfortable with using various digital tools and platforms relevant to customer engagement.

About Us:

At EverCommerce, we are committed to creating convenient and effective solutions that empower businesses and their customers. Our globally distributed team thrives on collaboration and innovation, driven to redefine customer engagement through state-of-the-art technology. If you’re passionate about operations and customer retention in a fast-paced, modern environment, we invite you to apply and help us shape the future of customer experiences.