Company: Circle K

Location: Orlando, FL

Expected salary:

Job date: Wed, 04 Jun 2025 01:53:09 GMT

Job description:

Job Title: Employee Training and Performance Feedback Specialist

Job Description:

We are seeking a dedicated and dynamic Employee Training and Performance Feedback Specialist to join our team. In this role, you will be responsible for training all employees to ensure exceptional customer service, maintain a positive site image, and effectively execute marketing strategies that align with the company’s core values and objectives.

Key Responsibilities:

• Training Development: Design, implement, and facilitate comprehensive training programs that enhance employee skills in customer service, site operations, and marketing execution.
• Performance-Based Feedback: Conduct regular performance assessments and provide constructive feedback to employees, fostering a culture of continuous improvement and professional development.
• Customer Service Excellence: Ensure all employees understand and adhere to customer service standards that create positive experiences for our clients.
• Site Image Management: Train employees on maintaining a clean, welcoming environment that reflects the company’s brand and values.
• Marketing Strategy Execution: Educate teams on marketing initiatives and campaigns, ensuring proper execution and alignment with overall company goals.
• Collaboration: Work closely with management and other departments to identify training needs and develop tailored programs.
• Monitoring and Reporting: Track training effectiveness and employee performance metrics, providing insights for future enhancement of programs.

Qualifications:

• Proven experience in training, employee development, or a related field.
• Strong understanding of customer service principles and marketing strategies.
• Excellent communication and interpersonal skills.
• Ability to motivate and inspire employees while fostering a team-oriented environment.
• Organizational skills and attention to detail to manage multiple projects effectively.

Join us in this vital role, and help shape a team committed to excellence in customer service and brand representation!