Company: Circle K

Location: Orlando, FL

Expected salary:

Job date: Thu, 10 Jul 2025 02:50:32 GMT

Job description:

Job Description: Performance-Based Feedback and Training Specialist

Overview:
We are seeking a dedicated and dynamic Performance-Based Feedback and Training Specialist to join our team. In this role, you will be responsible for implementing training programs that align with our company’s commitment to exceptional customer service, site image, and effective marketing execution. Your primary goal will be to enhance employee performance through structured feedback and training initiatives.

Key Responsibilities:

• Training Development: Design and deliver training programs that focus on improving customer service skills, maintaining site image, and ensuring consistent marketing execution.

• Performance Evaluations: Conduct regular assessments to provide performance-based feedback to employees, identifying areas of strength and opportunities for improvement.

• Customer Service Excellence: Ensure all employees are equipped with the necessary skills to deliver outstanding customer service, creating a positive experience for our clients.

• Site Image Maintenance: Train staff on best practices for maintaining a professional site image, including cleanliness, organization, and brand representation.

• Marketing Execution: Educate employees on effective marketing strategies and ensure that promotional activities are aligned with company standards.

• Ongoing Support: Provide continuous coaching and support to employees post-training, fostering a culture of feedback and improvement.

• Metrics Tracking: Monitor and analyze performance metrics to gauge the effectiveness of training programs and make adjustments as needed.

Qualifications:

• Proven experience in training and development, particularly in customer service or related fields.
• Strong communication and interpersonal skills, with the ability to motivate and inspire employees.
• Familiarity with performance evaluation tools and techniques.
• A results-driven mindset with a focus on continuous improvement.
• Ability to work collaboratively with team members at all levels of the organization.

Why Join Us?
This role offers a unique opportunity to make a significant impact on our team and customer experience. We value growth and are committed to providing a supportive environment where you can develop your skills and advance your career.

If you are passionate about training and helping others succeed, we invite you to apply and be a part of our journey to excellence in customer service, site image, and marketing execution!