Company: Federation of Canadian Municipalities

Location: Ottawa, ON

Expected salary: $21 per hour

Job date: Thu, 13 Feb 2025 01:06:42 GMT

Job description: PositionJack Layton Fellow – Client Service SupportDepartmentGreen Municipal FundClassificationInternshipSalary$21.00/hrLanguagesEnglish required; French is an assetTermMay to August 2025LocationHybrid (Ottawa)Why Apply?Are you passionate about data-driven decision-making, process optimization, and supporting sustainable initiatives in communities across Canada?The Jack Layton Fellowship – Client Service Support offers a unique opportunity to contribute to impactful municipal projects, collaborate with experts in sustainable development, and gain valuable experience in data analysis, reporting, and client services.This isn’t just a summer internship—it’s a chance to make a real impact by enhancing data quality, optimizing workflows, and supporting initiatives that help municipalities build a greener, more sustainable future.About FCMThe Federation of Canadian Municipalities (FCM) is the national voice of municipal governments, representing the interests of cities and communities with the federal government.With over 2,000 members including Canada’s largest cities, small urban and rural communities, and 20 provincial and territorial municipal associations, FCM represents over 90% of Canada’s population. As the national voice of Canadian municipalities, FCM is an organization that strives to make the communities Canadians live in more prosperous, sustainable, and equitable.Role OverviewThe CFSI (client funding, services and investments) unit of the GMF is seeking a summer intern to support its reporting and data quality identification and visualization within its centralized client service support (CSS) team. The Client Service Support (CSS) is a multi-disciplinary team within the Client Services, Funding and Investments (CSFI) unit that helps address the processes, systems and reporting supporting GMF clients’ funding and lending needs. The team applies results-based decision frameworks and lean methodologies to lead continuous improvement on the client experience within the GMF funding offer with the aim of achieving operational excellence and sharing business intelligence. A specific scope of work will be developed for the intern in advance of their arrival. The intern’s work will build upon existing CFS improvement initiatives.What You’ll DoPrimary Component (80%); Client and Funding ServicesThe scope of work may include:

• Support the CSS team in the development and optimization of reports related to GMF’s different areas of funding, including our core programming ( municipal fleet electrification, organic waste to energy, sustainable municipal buildings, net zero transformation and community energy systems), Sustainable affordable housing (SAH), Community Building Retrofits (CBR) and Community Efficiency Financing (CEF), Adaptation (Local Leaders for Climate Adaptation) and Tree Planting (Growing Canada’s Community Canopies).
• Support in creating and updating templates and documentations necessary for the existing and new funding programs.
• Support in the creation and improvement of dashboards of key Client and Funding Services performance metrics, including time to process applications, contracts, and fund disbursements.
• Support with data auditing, remediation and the creation of dashboards for data management
• Support in improving the design, look and feel of existing data visualizations of fund performance through Power BI and other platforms as needed.
• Support in preparing presentations and training material as needed.

Secondary Component (20%); Jack Layton Memorial Project:

• Work collaboratively within a team of 7 fellows selected from various FCM departments.
• Continue the development of a campaign to commemorate Jack Layton’s work. This campaign will focus on youth engagement in local communities with an emphasis on participation in municipal issues.

What You Bring

• Requires post-secondary education in the following: computer science, engineering, information technology or a related discipline;
• Strong research, writing and analytical skills;
• Knowledge in using data visualization and analysis tools is required’
• Experience in managing data with data/information management techniques and the use of databases. GMF uses multiple tools including Excel, PowerBI, Microsoft CRM, etc.
• Able to summarize findings and present recommendations;
• Detail-oriented with strong organizational skills and the ability to manage various tasks and keep them on track;
• Strong interest in municipal issues and helping communities to become more sustainable; familiarity with the common sustainability challenges facing municipalities is an asset.

The ability to edit and communicate in both official languages is an asset.Considering a Summer PlacementThis is a 16-week paid summer placement where students will gain hands-on experience while building valuable professional networks.

• Duration: May–August 2025
• Compensation: $21.00/hour + 4% vacation pay (subject to statutory deductions)
• Hours:

– May–June: 7.5 hours/day, Monday to Friday– July–August: 7 hours/day, Monday to Thursday (summer hours)

• Work Model: Hybrid (virtual & on-site in Ottawa)
• You must be currently enrolled in Post secondary education to be considered for a Jack Layton Fellowship placement

Grow Your Career with FCMThis internship is a great stepping stone for future opportunities at FCM. While this is a temporary position, interns gain valuable experience, mentorship, and connections that could lead to future employment should opportunities arise.Work Location & EligibilityThe future of work at FCM includes a hybrid work model; therefore, this role will be a combination of virtual and on-site work. The successful candidate is required to live within 80 km of downtown Ottawa and be authorized to work in Canada.Equity, Diversity & InclusionFCM is committed to fostering a diverse, inclusive, and equitable workplace where individuals of all backgrounds can thrive. We welcome applications from people of all identities, including those from underrepresented communities.We also provide accommodations upon request for candidates taking part in the recruitment process.How to ApplyVisit and navigate to the Careers section to apply.

• Application Deadline: February 24th, 2025
• Only candidates selected for an interview will be contacted. Applications will be kept on file for six months.