Company: FleetCor

Location: Toronto, ON

Expected salary:

Job date: Sat, 19 Apr 2025 03:27:44 GMT

Job description: What We NeedCorpay is currently looking to hire an Incoming Funds Associate within our Corpay Cross-Border division. This position falls under our Corporate Payments line of business and is located in Canada. In this role, you will provide comprehensive assistance to Corpay Cross-Border clients-both internal and external-by facilitating the identification and application of all incoming payments. You will assist in the administrative processes required to ensure client payments are managed accurately and efficiently. You will report directly to the Manager, Global Operations and regularly collaborate with our payments, finance, and operations teams.
The salary range for this position is between $45,000 CAD – $49,000 CAD.
How We Work
Corpay will set you up for success by providing:Assigned workspace in Toronto office
Company-issued equipment with remote access
Formal, hands-on trainingRole ResponsibilitiesThe responsibilities of the role will include:Building and maintaining strong client relationships by providing sound information and proactive solutions
Receiving and responding to client queries via telephone or email and offering timely resolutions
Evaluating and processing client inquiries and complaints in an efficient and courteous manner
Following up with clients to ensure satisfaction and resolution
Processing cheques and electronic payments accurately and promptly
Collaborating with internal departments to deliver timely responses
Identifying and suggesting process improvements where applicable
Delivering exceptional service while managing internal processes invisibly to the client
Educating clients on procedures and compliance within a money services environment
Resolving customer issues with a sense of urgency and professionalism
Partnering with internal teams to fully leverage company capabilities and ensure high-quality service deliveryQualifications & Skills2-3 years of successful customer service experience
Post-secondary degree or diploma
Experience providing administrative support including data capture and reconciliation
Proficient with Microsoft Office and the ability to learn new systems quickly
Strong written, verbal, and telephone-based communication skills
Highly organized, detail-oriented, and self-motivated
Professional and positive demeanor with a strong sense of urgency
Demonstrated integrity and desire to continually improve performance
Ability to plan and execute tasks independently and collaborativelyBenefits & PerksMedical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our retirement savings plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizesEqual Opportunity/Affirmative Action EmployerCorpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.