Company: Hersha Hospitality Management

Location: Orlando, FL

Expected salary:

Job date: Thu, 08 May 2025 02:31:16 GMT

Job description:

Job Title: Front Desk Agent

Company: Hersha Hospitality

Job Description:

As a Front Desk Agent at Hersha Hospitality, you will play a vital role in creating a welcoming atmosphere for our guests. Your primary responsibilities include greeting guests promptly upon arrival, facilitating a smooth registration process, and assigning rooms to ensure a seamless check-in experience.

You will also be responsible for implementing brand-specific marketing programs to enhance guest engagement and promote hotel offerings. Your exceptional customer service skills will be essential as you address guest inquiries and resolve any issues that may arise during their stay.

Key Responsibilities:

• Warmly greet guests and provide a friendly first impression.
• Register and assign guests efficiently while ensuring all check-in procedures are followed.
• Promote and communicate hotel services, amenities, and brand-specific marketing initiatives.
• Handle guest inquiries and concerns with professionalism and courtesy.
• Collaborate with team members to maintain an organized and welcoming front desk environment.

Qualifications:

• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Previous experience in hospitality or customer service is a plus.
• Familiarity with hotel management software is advantageous.

Join our team to contribute to unforgettable guest experiences and enhance brand loyalty at Hersha Hospitality!