Company: Residence Inn Orlando Lake Buena Vista

Location: Orlando, FL

Expected salary:

Job date: Thu, 17 Jul 2025 22:45:57 GMT

Job description:

Job Description: Guest Services Representative

Company: Hersha Hospitality

Overview:
Join our dynamic team at Hersha Hospitality and play a vital role in delivering exceptional guest experiences through brand-specific marketing programs. As a Guest Services Representative, you will be the first point of contact for our guests, setting the tone for their stay from the moment they arrive.

Key Responsibilities:

• Guest Engagement: Greet guests immediately upon arrival with a warm and welcoming demeanor. Ensure a positive first impression that reflects our brand values.

• Registration Process: Efficiently register and assign guests to their accommodations, handling check-in and check-out procedures while ensuring compliance with brand standards.

• Marketing Programs: Assist in executing brand-specific marketing programs aimed at enhancing guest engagement and promoting special offers or events.

• Customer Service: Address guest inquiries, resolve issues, and provide information about hotel amenities and local attractions to ensure a memorable stay.

• Communication: Maintain clear communication with team members and management to ensure smooth operations and exceptional guest service.

Qualifications:

• Previous experience in hospitality or customer service is preferred.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.
• Attention to detail and a commitment to guest satisfaction.

Why Join Us?
At Hersha Hospitality, we value our team members and their contributions to creating a welcoming environment. If you are passionate about hospitality and enjoy making a difference in guests’ experiences, we invite you to apply and be part of our team!