Company: Marriott

Location: Orlando, FL

Expected salary: $65000 – 70000 per year

Job date: Sat, 12 Jul 2025 06:07:11 GMT

Job description:

Job Title: Guest Services Manager

Job Description:

We are seeking a dynamic and dedicated Guest Services Manager to lead our team in achieving excellence in guest service standards and initiatives. This role revolves around ensuring that our guests receive exceptional service, enhancing their overall experience while maximizing product quality, cost control, and profitability.

Key Responsibilities:

1. Guest Service Standards:

   • Develop and implement guest service protocols that align with company values and elevate the customer experience.
   • Train and motivate team members to exceed guest expectations through attentive service and responsiveness.

2. Product Quality:

   • Oversee the quality of products and services offered, ensuring they meet brand standards and customer satisfaction.
   • Regularly assess and improve offerings based on guest feedback and market trends.

3. Cost Control and Profitability:

   • Monitor operational costs and implement strategies to improve efficiency and enhance profitability without compromising guest satisfaction.
   • Analyze financial reports and make data-driven decisions to optimize budgeting and resource allocation.

4. Marketing Initiatives:

   • Collaborate with the marketing team to develop and execute promotional campaigns that enhance the brand’s visibility and attract new guests.
   • Utilize customer insights and market trends to inform marketing strategies and drive guest engagement.

Qualifications:

• Proven experience in guest services or hospitality management.
• Strong leadership and team-building skills.
• Exceptional communication and interpersonal abilities.
• Analytical mindset with a focus on operational efficiency and profitability.
• Creative approach to marketing initiatives and customer engagement.

Join us and play a pivotal role in creating unforgettable experiences for our guests while driving the success of our organization!