Company: Tory Burch

Location: Vineland, NJ – Orlando, FL

Expected salary: $60000 – 75000 per year

Job date: Mon, 21 Jul 2025 06:52:23 GMT

Job description:

Job Title: Customer Experience Specialist

Job Description:

We are seeking a dedicated Customer Experience Specialist who exemplifies a standard of excellence in service delivery. In this role, you will play an integral part in enhancing the overall customer journey by ensuring that our clients receive exceptional support and engagement.

Key Responsibilities:

• Customer Engagement: Provide top-notch assistance to customers, addressing inquiries and resolving issues promptly to maintain high satisfaction levels.

• Collaboration with PR/Marketing: Work closely with the PR and Marketing teams to plan and execute special events that elevate the customer experience and promote brand engagement.

• Feedback Collection: Gather and analyze customer feedback to identify areas for improvement and contribute to enhancing service protocols.

• Event Support: Assist in the organization and execution of promotional events, ensuring that every detail aligns with our commitment to excellence and customer satisfaction.

• Training and Development: Stay updated on product knowledge and customer service best practices, contributing to training sessions as needed to uphold our standard of excellence.

Qualifications:

• Proven experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to collaborate effectively with multiple departments.
• A proactive approach to problem-solving and customer engagement.
• Passion for delivering superior service and creating memorable experiences for customers.

Join us in our mission to provide an exceptional customer experience that resonates at every touchpoint.