Company: GHD

Location: Waterloo, ON

Expected salary:

Job date: Fri, 14 Mar 2025 08:48:44 GMT

Job description: Job Description:Organisations don’t innovate, people do.As part of our digital transformation business, you’ll help clients unlock innovation, embrace the future and change communities for good.And we’ll help you stimulate new thinking, accelerate your career and connect you to projects that really matter.Join our team of over 600 data scientists, design thinkers, immersive digital consultants, project managers and innovators, all working to create positive change for generations to come.Who are we looking for?If you are looking to continue your career in IT, consider this exciting opportunity at our Waterloo, ON office! We are currently looking for an IS Technician to join our Information Services group providing desk-side and remote support for GHD’s computing environment to our staff in Canada.Bring your curiosity and passion to the technical challenges we solve at GHD. Then see how everyone gets behind you.With commitment, there’s no idea too big, no dream too far. We strive to create opportunity for all. Giving you leading training and development programmes to accelerate your growth.Come and see where your career can take you and the impact your commitment can make.Let’s solve the big problems together.Working with an energetic and high performing team, this position offers a variety of work and will see you involved in:

• Provide technical support for Server, Workstations, and Helpdesk
• Assist users with application and operating system problems and resolve their computing requirements in a timely manner
• Accurately log all client requests in the Service Desk ticketing system
• Diagnose and resolve client issues related to hardware, telephone, printers, software etc. including upgrades
• Escalate and coordinate reported incidents to other relevant internal IS department (i.e. Systems, Network, Software, Security, etc.) providing appropriate background information.
• Contribute to the close-working and effective function of the IS team
• Be an active member of a supportive and customer service-oriented team
• Maintenance of network & non-network computers
• Follow standard Service Desk procedures, IS Security, administration, access controls etc.
• Installation & control of approved software applications being used by the company if Help Desk is not able to complete the task
• Ensure that all issues logged are tagged, tracked, and resolved at the earliest to minimize downtime
• Perform asset management activities, both hardware and software in accordance with GHD policies and procedures.
• Take ownership for own workload, coordinating and monitoring specific tasks.
• Adherence to GHD’s values, Codes of Conduct, Policies & Procedures
• Patient attitude and ability to communicate with users of varying expertise and seniority
• Take opportunities to educate and coach clients to increase their technical skills and encourage self-service
• Highly organized and able to deliver outcomes through determining priorities
• Excellent problem-solving skills
• High level of self-motivation
• Continually build your knowledge of GHD’s business and technologies and keep up to date on industry trends and technologies.
• Have a sense of responsibility for own actions (managing self)

What you will bring to the team:

• Requires a post-secondary education in IT-related Help Desk training, and minimum 3 years of experience.
• Requires a demonstrable understanding of Windows 11 desktop environment and networking in a global corporate environment
• Ticketing systems; Service desk operations.
• Preparing equipment for new hire Onboarding
• Mobile devices with a strong understanding of iOS
• Microsoft M365
• Azure EntraID, Active Directory, and other Azure services
• Excellent Time Management and Organizational Skills
• Excellent Written and verbal communication abilities
• Positive attitude along with excellent communications skills
• Ability and interest in travelling to our Canada offices as required
• Valid driver’s license
• Bonus skill: Bi-Lingual – French

#LI-TP1As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. Upon request, GHD will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.