Company: GIRO

Location: Montreal, QC – Rosemont, ON

Expected salary:

Job date: Wed, 22 Jan 2025 03:13:19 GMT

Job description: Our specialty is optimization! And we are proud of our expertise. We leverage our collective intelligence to impact people’s lives by improving the efficiency of urban mobility. Our innovative software solutions and expert services in the fields of public transportation and postal operations are recognized worldwide.Working at GIRO means:Being part of a Quebec-based company that stands out internationally for the quality and efficiency of its transportation software solutions;Utilizing your analytical and problem-solving skills daily to address complex client issues;Being at the heart of project deployment with our clients, comprising the largest public transport companies worldwide;Thriving in a healthy, stimulating, and highly collaborative environment surrounded by a qualified and dedicated team;Propelling your career according to your personal goals with access to a well-established role development plan within the company;Job descriptionThe Technical Agent in the night shift service center uses their rigor and skills in problem-solving, analysis, and communication to respond to various incidents. They may be called upon to manage versions, prepare shipments, complete initial installations, and provide support to clients and internal users regarding clients’ IT environments.The Technical Agent may be required to collaborate with marketing, project, and development teams. The agent will also be responsible for helping to determine a new service model offered for the Asia-Australia market.To effectively fulfill their responsibilities, the agent keeps their technical and interpersonal knowledge up-to-date to choose and apply appropriate solutions to resolve software technical issues at the client site or hosted in the GIRO cloud, while respecting our contractual agreements.Actively participate in Agile activities and the continuous improvement of not only oneself but the teamCategorize, sort, and assign received incidents to the appropriate backlogMonitor the status of incidents and inform clients of the resultsKeep the Service Center documentation up-to-dateRespond to incidents submitted by clients and conduct remote sessions with the client to resolve issuesEscalate issues to the appropriate GIRO and other groups based on their naturePrepare version shipments to clients and train new clients for the first installationSupport and maintain client versions (prepare laptops, manage databases, etc.)Manage the configuration and installation of versions specific to clientsActively contribute to creating a secure team environment where values of respect, trust, and transparency prevailDeliver quality serviceQualificationsMinimum of 3 to 5 years in a role with similar responsibilitiesEmbody a spirit of transparency and honestyEmbrace the right to make mistakes to foster continuous improvementBe innovativeBe collaborativeEnjoy encouraging, congratulating, supporting, and showing interest in teammatesHave a thirst for learning new methods and technologiesBe comfortable sometimes diving into the unknown to solve a complex problem or learn new technologyLearn from mistakesDeliver quality serviceShow empathy towards teammates, collaborators, and clientsBe aware of the impact of words and actions on the teamAccountability, Respect, CommitmentBe curious, modest, autonomous, open, courageous, and flexibleActively participate in creating a secure team environment where values of respect, trust, and transparency prevailAdditional informationWant to know more? We invite you to submit your application and communicate directly with our talent acquisition advisors!Looking forward to meeting you!In accordance with the normative and regulatory requirements to which GIRO subscribes, all positions, whether open-ended, fixed-term or internship, must be subject to a criminal background check. Positions involving access to financial data are subject to a credit check. Checks are carried out in accordance with GIRO’s established procedures.Conditions of employment: Candidates must have the right to work in the chosen country at the time of being offered a job. It is the applicant’s sole responsibility to obtain any work permits, visas or other authorizations required for the position.The masculine generic is used solely to lighten the text.