Company: Hilton Grand Vacations

Location: Orlando, FL

Expected salary:

Job date: Thu, 03 Jul 2025 06:35:01 GMT

Job description:

Job Title: Guest Reception Specialist

Job Description:

We are seeking a highly motivated and customer-focused Guest Reception Specialist to join our team. As outlined in the Guest Reception Training Manual SOP, this role is essential in creating a welcoming atmosphere for our guests and ensuring a seamless check-in and check-out experience.

Key Responsibilities:

• Greet guests warmly and professionally, offering assistance and information about the property and its services.
• Maintain positive working relationships with Sales and Marketing teams to effectively promote special offers and upcoming events.
• Manage reservations efficiently, ensuring accuracy in booking systems and addressing any guest inquiries or concerns promptly.
• Provide exceptional customer service, ensuring that all guest needs are met, and any issues are resolved swiftly.
• Conduct regular communication with other departments to enhance service delivery and guest satisfaction.
• Uphold company standards for professional appearance and conduct while adhering to the Guest Reception Training Manual SOP.

Qualifications:

• Previous experience in a guest reception or customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining a friendly demeanor.
• Proficient in using reservation software and other relevant technology.
• A team player with a positive attitude and a commitment to providing exceptional service.

Join us in delivering memorable experiences to our guests!