Company: Hilton Grand Vacations

Location: Orlando, FL

Expected salary:

Job date: Sun, 15 Jun 2025 00:23:08 GMT

Job description:

Job Description: Guest Reception Supervisor

Position Overview:

The Guest Reception Supervisor plays a crucial role in ensuring the smooth operation of guest services while overseeing key administrative functions related to sales and marketing efforts. This position focuses on enhancing guest experiences through efficient marketing administration and accurate reporting.

Key Responsibilities:

• Administrative Oversight: Manage and coordinate all marketing administrative functions, ensuring accuracy and efficiency in reporting.

• Sales Support: Collaborate with the sales team to track and prepare essential documentation including contracts, customer service requests (CSR), and coding for various marketing initiatives.

• Data Analysis: Analyze sales and marketing data to provide insights and recommendations for improving guest reception and overall service quality.

• Team Leadership: Supervise reception staff, providing training and guidance to ensure high standards of customer service and satisfaction.

• Communication: Act as a liaison between departments to ensure cohesive marketing strategies are implemented effectively.

• Performance Tracking: Monitor and assess guest reception metrics, preparing detailed reports for management to support ongoing improvements.

Qualifications:

• Proven experience in a supervisory role, ideally in guest services or marketing administration.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Proficiency in data analysis and familiarity with reporting software.
• Knowledge of sales and marketing principles is a plus.

Why Join Us:

As a Guest Reception Supervisor, you will have the opportunity to make a significant impact on our guest experience while developing your skills in a dynamic environment. Join our team and help shape the future of our marketing strategies and customer engagement!

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This job description reflects the essential responsibilities and qualifications for the role, positioning it attractively for potential candidates.