Company: Hilton

Location: Orlando, FL

Expected salary:

Job date: Sun, 13 Jul 2025 01:43:09 GMT

Job description:

Job Title: Guest Services Coordinator

Job Description:

We are seeking a dynamic and organized Guest Services Coordinator to join our team. This role is pivotal in ensuring exceptional guest experiences from check-in to check-out. The ideal candidate will possess a combination of education and skills that enable them to manage various tasks seamlessly in a fast-paced environment.

Key Responsibilities:

• Guest Relations: Welcome guests upon arrival, provide a comprehensive welcome packet, and ensure they are informed about the property and its amenities.
• Room Management: Coordinate and manage the assignment of rooms, including coding electronic keys and maintaining room availability records.
• Marketing Program Support: Promote ongoing marketing programs and specials to enhance guest experience and drive engagement.
• Communication Skills: Utilize strong English-language communication skills to interact effectively with diverse guests and team members.
• Digital Literacy: Employ digital tools and software for booking management, guest inquiry responses, and marketing initiatives.
• Problem-Solving: Address guest concerns proactively to ensure satisfaction and support a positive stay.

Qualifications:

• Education: High school diploma or equivalent; a college degree in Hospitality Management or related field is a plus.
• Experience: Previous experience in hospitality or customer service roles preferred, with a focus on guest relations.
• Technical Skills: Proficient in digital literacy; familiarity with hotel management software and marketing platforms is advantageous.
• Professional Certificates: Any relevant certifications in hospitality or customer service will be considered an asset.

Join our team to create memorable experiences for our guests while developing your skills in a supportive environment!