Company: Hilton

Location: Orlando, FL

Expected salary: $19.5 per hour

Job date: Fri, 15 Aug 2025 07:41:23 GMT

Job description:

Certainly! Here’s a job description that incorporates your requirements:

---

Job Title: Guest Services Coordinator

Location: [Hotel Name/Location]

Job Summary:
We are seeking a highly organized and dynamic Guest Services Coordinator to join our team at [Hotel Name]. This role is vital in ensuring that our guests have an exceptional experience from check-in to check-out. You will be responsible for managing room rates, coordinating the selection of available rooms, coding electronic keys, promoting our marketing programs, and preparing welcome packets for our guests.

Key Responsibilities:

• Room Rate Management: Monitor and update room rates in accordance with the hotel’s pricing strategy and seasonal trends, ensuring competitive offerings that align with market demands.

• Selection of Rooms: Assist guests in selecting their preferred room types based on availability, ensuring that their requests and preferences are acknowledged and met.

• Electronic Key Coding: Utilize hotel software to efficiently code electronic keys, ensuring guest security and accessibility during their stay.

• Promoting Marketing Programs: Actively promote hotel marketing initiatives and special packages to guests, enhancing their experience while maximizing hotel revenue.

• Welcome Packet Preparation: Compile and distribute welcome packets for guests, including essential information about hotel amenities, local attractions, and services to enrich their stay.

• Customer Service: Provide exemplary customer service by addressing guest inquiries and concerns promptly and professionally.

• Collaboration: Work closely with other departments to ensure seamless communication and operational efficiency.

Qualifications:

• Previous experience in a hospitality or customer service role preferred.
• Strong organizational skills and attention to detail.
• Proficiency in hotel management software and Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.

Benefits:

• Competitive salary and room rate discounts.
• Opportunities for career advancement within the hotel.
• [Include other benefits, such as healthcare, paid time off, etc.]

How to Apply:
If you are passionate about providing exceptional guest experiences and join a vibrant team, please submit your resume and cover letter to [email/contact information].

---

Feel free to customize this description further based on your specific hotel and its offerings!