Company: Hilton Grand Vacations

Location: Orlando, FL

Expected salary: $17 per hour

Job date: Fri, 13 Jun 2025 07:51:19 GMT

Job description:

Job Title: Guest Training Manual SOP Coordinator

Job Description:

As the Guest Training Manual SOP Coordinator, you will play a pivotal role in developing, implementing, and maintaining our Standard Operating Procedures (SOPs) for guest training. This position requires a keen eye for detail, excellent organizational skills, and a passion for enhancing guest experiences through effective training resources.

Key Responsibilities:

• SOP Development: Collaborate with various departments, including Sales, Marketing, and Administration, to create and regularly update comprehensive training manuals that reflect best practices and align with company objectives.

• Cross-Department Collaboration: Foster positive working relationships across teams to gather insights and feedback, ensuring that the training materials are relevant, effective, and meet the needs of both staff and guests.

• Training Sessions: Organize and conduct training sessions for new and existing staff, ensuring they are equipped to deliver exceptional service and uphold company standards.

• Monitoring and Evaluation: Continuously assess the effectiveness of training initiatives and SOPs, making data-driven adjustments as necessary to improve guest satisfaction and operational efficiency.

• Documentation and Reporting: Maintain accurate records of training sessions, participant feedback, and SOP revisions, providing periodic reports to management on progress and areas for improvement.

Qualifications:

• Strong interpersonal and communication skills to liaise effectively with diverse teams.
• Experience in training, hospitality, or a related field is highly desirable.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
• Proficiency in creating written documentation and manuals.

Join our team in a role that is crucial to building a cohesive approach to guest training and service excellence, ensuring that every guest experience is memorable and fulfilling.