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Company: Humber River Hospital

Location: Toronto, ON

Job description: Position ProfileHumber River Hospital. Lighting New Ways In Healthcare.Since opening our doors in 2015 as North America’s first fully digital hospital we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Hospital, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Hospital is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.At Humber River Hospital, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!At Humber River Hospital, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!Provide operational leadership and direction in the delivery, availability and continuous improvement of interdisciplinary clinical programs and services that provides consistently high-quality, safe care in our Inpatient Medicine/Respirology Units on Level 8.At Humber River Hospital, the Clinical Manager plays a key role in establishing and driving a the approach to how we provide care to patients in their assigned clinical area in accordance with legal and regulatory requirements, professional best practices and operational policies and processes.We are currently seeking a Clinical Manager for our Medicine/Respirology Unit. This individual will be responsible for the development, coordination and monitoring of activities that promote clinically effective and efficient patient care. The Medicine/Respirology Manager will be responsible for the operational, financial and administrative success of our busy inpatient Medicine/Respiratory unit which also currently includes 4 Critical Care beds. The Medicine/Respirology Manager will direct, supervise and coordinate all operations, including clinical and administrative staffing/supervision, budgeting, strategic planning, marketing, physician recruitment and relations, equipment purchases and upgrades and facility development. This individual will own the planning, organization and direction of patient care activities for the Medicine/Respirology units in the CCU, Cardio Respirology & Oncology program. They will demonstrate leadership competencies and values through development and coaching of direct reports. The Clinical Manager will also monitor employee retention, recruitment and employee satisfaction. They will consult and collaborate with other health care team members to provide safe appropriate patient care, while ensuring a culture of accountability.Are you a passionate Clinical Manager with special interest, knowledge and experience in a Medicine/Respirology? If you answered yes, we invite you to read the details below and apply to this exciting career opportunity at Humber River Hospital.Reporting Relationship: Program Director, Critical Care and OncologyPosition Responsibilities:

• Provide operational leadership and direction in the 7/24/365 delivery, availability and continuous improvement of Medicine/Respirology program and services that provide patient centered care.
• Lead and direct human resources required for departmental and program operations.
• Provide operational and clinical processes and guidance to staff.
• Manager direct and indirect reports in collaboration with interdisciplinary teams.
• Promote and encourage a collaborative staff and patient environment for patient-centered care that adapts to the needs of the diverse internal and external communities.
• Oversee staff scheduling to include a mix of staff based on a variety of skills, experienced and other factors.
• Identify required organizational support services, structures and resources in collaboration with Clinical Practice Leaders for the safe and efficient operation of the department.
• Initiates, guides, and directs the coordination of all functions for the Medicine/Respirology department.
• Functions as a resource person for staff members and assists in necessary education of individual members of the nursing staff.
• Assumes responsibility for the overall quality of nursing care provided in the assigned unit.
• Identification of areas of improvement to promote ongoing quality assurance, plans, implements, evaluates and reports on outcomes.

Qualifications:

• Master’s in Nursing, Health Administration or an MBA.
• Membership in good standing with the College of Nurses of Ontario (CNO).
• Membership with Registered Nurses Association of Ontario (RNAO).
• Minimum of five (5) years relevant clinical experience in the Intensive Care/Critical Care, Medicine and/ or Respirology Units.
• Minimum of three (3years) leadership experience in an acute care setting.

• Previous experience in Critical Care preferred.
• BCLS required.
• Demonstrated strong communication and interpersonal skills, with the ability to work collaboratively with physicians, inter-professional team members, and other stakeholders.
• Possesses highly developed analytical, problem solving and critical thinking skills
• Excellent oral, written, and presentation skills, with demonstrated competency in information and communication technology.
• Demonstrated excellent organizational and coordination skills and the ability to prioritize multiple competing workload demands.
• Demonstrates an ability to provide leadership, support and critical analysis in stressful, complex clinical and emotional situations.
• High level of initiative and self-direction.
• Ability to work with a diverse group of leaders and stakeholders with demonstrated success in moving key stakeholders to positive resolution and to facilitate and coach clinical areas on change initiatives.
• Strong interpersonal skills are important to achieve success in this role.
• Self-directed, courageous, and highly motivated with excellent interpersonal and communication skill.
• Experience managing competing demands in a fast-paced, multi-site, multi-disciplinary health care environment.

Please be advised that in order to be eligible for employment at Humber River Hospital, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the hired employee’s first date of employment Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basisWhy Humber? Why Now?Humber River Health is on an exciting transformation journey of redefining patient care as we leverage the most advanced technologies to enhance all aspects of delivering high-quality, safe care. We continue to build a people-centered workplace with excellent staff and physician engagement by hiring passionate, diverse and inclusive healthcare professionals. People who care and live our values of Compassion, Professionalism and Respect. People who are committed to making a positive difference.We are a Huron Group hospital, focused on building our evidence-based leadership practice and hardwiring a culture that WOWs.Why? Because at Humber River Health, we know it’s our people and our ability to innovate that allows us to consistently deliver a great patient experience and the best quality outcomes. After all, we are the hospital that believes exceptional care…healthier community.To express your interest in this exciting opportunity the online application in confidence at .This description has been designed to indicate the general nature and level of work performed by the employee within this position. However, the actual responsibilities, duties, qualifications and experience may vary. Employee may perform other related duties as required to meet the ongoing needs of the organization. Information contained in this job posting/description is subject to change.Humber River Health is committed to inclusion and diversity. We believe that diversity drives our culture of innovation. By bringing together a variety of different perspectives, it fuels our creative thinking, generates new ideas and creates solutions designed to address tomorrow’s healthcare challenges today. We take pride in providing professional development and career advancement opportunities for our employees including minorities, women, veterans and individuals with physical and developmental disabilities. We also provide accommodation to applicants and all of our employees – from hire to retire.Let us know what we can do to help you be successful during your recruitment experience at Humber River Health.Please be advised that in order to be eligible for employment at Humber River Hospital, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the hired employee’s first date of employment Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis
Humber River Hospital is known for its innovative approach to healthcare, using technology and clinical expertise to improve patient care. They are looking for a Clinical Manager for their Medicine/Respirology Unit, who will be responsible for overseeing operations, financials, and administrative tasks. The ideal candidate should have a Master’s in Nursing or Health Administration, along with relevant clinical and leadership experience. Humber River Hospital is committed to diversity and inclusivity, and all new hires must be fully vaccinated against COVID-19, although medical exemptions will be considered.
Job Description

We are currently seeking a hardworking and dedicated individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, handling inquiries and issues, and resolving customer complaints in a professional and efficient manner.

Responsibilities:
– Answering incoming calls and responding to customer emails
– Providing information to customers about products and services
– Addressing customer concerns and resolving issues in a timely manner
– Processing orders, returns, and exchanges
– Maintaining accurate customer records in the database
– Collaborating with other team members to ensure customer satisfaction

Qualifications:
– High school diploma or equivalent
– Previous customer service experience is a plus
– Excellent communication and interpersonal skills
– Strong problem-solving abilities
– Ability to multitask and work in a fast-paced environment
– Proficiency in Microsoft Office applications

If you are a motivated individual with a passion for customer service, we want to hear from you. Apply now to join our team and help us deliver exceptional service to our customers.

Expected salary:

Job date: Wed, 08 May 2024 01:50:19 GMT