Company: HungryPanda

Location: Toronto, ON

Job description: About HungryPanda

Headquartered in London, the UK, HungryPanda is a specialist food delivery platform to providing authentic Chinese food and groceries to Chinese compatriots and students abroad since its establishment in 2017.

关于熊猫外卖

熊猫外卖是海外领先的本地生活平台，总部位于伦敦，业务涵盖在线外卖、新零售、即时配送和餐饮供应链等服务，目前业务服务已经覆盖英国、法国、意大利、新西兰、澳大利亚及美国等国家，横跨四大洲，遍及80多个主要城市，累计注册用户超百万人。

Our Value

HungryPanda’s vision is to become the global market-leading platform that enables overseas Chinese business in the food industry and connects Chinese food to all consumers who enjoy it.

我们的价值观

成为全球市场领先的在线餐饮生活平台，赋能海外中餐产业，搭建中餐爱好者与中华美食的桥梁。

Our Mission

Connecting merchants to consumers via our state-of-the-art online platform and industry-leading delivery service. Consolidating the end-to-end value chain of the overseas Chinese food industry to leverage efficiency and scale. Creating business opportunities via our far-reaching business network and digital solution

我们的目标

通过不断优化的线上平台和行业领先的配送服务将餐厅和每一位顾客连接；不断巩固海外中餐行业的端对端价值链；不断努力提高效率和扩大规模，将中华美食传递到世界的每一个角落

Our People

Above all we are food lovers, curious to explore new opportunities, as passionate about creating value for every stakeholder in our ecosystem as we are about delivering our customers quality authentic oriental food. We are a young company, innovative and enthusiastic, creative and professional, supporting our team members to work efficiently rather than long hours. We value everyone’s opinion and encourage open-mindedness and sharing within the team. We work hard, play hard, and – of course – keep our workforce fed and happy!

我们的团队

我们是一群美食爱好者，我们渴望探索新的机遇，并热衷于为我们的生态系统中的每个人创造价值，就像我们要为客户提供优质正宗的中华美食一样。我们是一家年轻，创新，热情，和专业的公司，我们注重效率也拥抱革新。成功绝非只靠一个人的努力，团队意识是我们秉持的企业奥义，我们尊重彼此、乐于聆听、共同分享。每一份努力都将创造价值，我们用心工作，但也不忘尽情玩乐。

加入我们，一起将中国美食推向全球！Join us，*now*！

Main Duties and Responsibilities：

• Acquire merchants and assist them in achieving higher orders and GMV (Gross merchandise volume), Responsible for the Sales revenue and market share.
• Arrange in-person meetings to negotiate contracts with potential merchants
• Maintain existing relationships with cooperating merchants, coordinate and resolve issues with various stakeholders, continuously improve merchant satisfaction and merchant service quality, and ensure fluent business operations
• Conduct regular merchant visits, apply for/replace merchant material for merchants.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Maintain and constantly update backstage setting for each merchant in charge
• Responsible for the planning and execution of local market campaigns to increase daily average users.
• Liaising with Marketing, and Delivery Operation to align strategies aimed at increasing Gross merchandise volume

Job requirement：

• Must be fluent in Mandarin
• 1 years of experience in business development or sales roles and customer experience in the foodservice or/and delivery industry is a plus.
• Strong preference will be given to candidates who worked in/with local Chinese student association, and who are passionate about local restaurant foods.
• Strong time management and project management skills
• High sensitivity to market trend, high sensitivity on data
• Strong commercial acumen and a desire to work with restaurants, not afraid to be refused, have top-notch people skills
• Excellent teamwork ability, cooperation with different teams to promote business cooperation, and be able to efficiently complete business negotiations independently
• Have a valid driver licence and a vehicle

工作职责：

• 根据市场情况做市场调研，竞品分析，不断探索有订单潜力，流量大的网红的中国及亚洲餐厅
• 独立与商家进行商务洽谈并达成合作，负责信息的收集和录入，产品的培训、上机和后台的操作
• 定期商家巡访，为商家申请和及时铺设/更换商家物料，了解商家的真正问题，根据商家的不同需求提出解决方案和建议，积极解决商户日常运营中遇到的问题和突发事件
• 根据商家需求和数据指标，通过跟市场部和配送部以及其他部门同事协作，促进商户交易额和负责店铺订单量的提升
• 收集/建立并运营相关市场推广渠道，进行市场活动推广
• 管理并维护商户与平台的健康稳定的战略合作关系，优化商户体验，达成双方合作共赢

岗位要求：

• 1年以上商务开发或销售经验，具有对接餐馆商铺经验者优先, 具有本地中国学生会/社群合作或管理经验者优先
• 市场敏感度高，数字敏感度高，拓展能力强，具有较强的陌生拜访及挖掘客户能力
• 优秀的团队合作能力，与不同团队配合推进商务合作，并能够高效自主完成商务谈判
• 有互联网公司工作经验优先
• 时间管理和规划能力强
• 具有有效驾照和私人车辆

Job Type: Full-time

Salary: $38,000.00 – $44,000.00 per year

Powered by JazzHR
HungryPanda is a food delivery platform based in London that specializes in providing authentic Chinese food and groceries to Chinese expats and students abroad. Their vision is to become a global market leader in connecting Chinese food to consumers worldwide. The company values efficiency, teamwork, and customer satisfaction, and they are looking for candidates to join their team in business development and sales roles. Candidates must be fluent in Mandarin, have experience in the foodservice or delivery industry, and be proactive in acquiring and maintaining merchant relationships. This is a full-time position with a competitive salary range.
Job Description

Position: Customer Service Representative

Location: Toronto, ON

Salary: $40,000 – $45,000 per year

Our company is seeking a Customer Service Representative to join our team in Toronto. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients.

Responsibilities:
– Answering customer inquiries via phone, email, and chat
– Resolving customer issues in a timely and professional manner
– Processing orders and providing order status updates
– Maintaining accurate customer records and documentation
– Collaborating with other team members to ensure customer satisfaction

Qualifications:
– High school diploma or equivalent
– Previous customer service experience is preferred
– Excellent communication and interpersonal skills
– Strong problem-solving abilities
– Ability to work in a fast-paced environment

If you are a motivated individual with a passion for customer service, we would love to hear from you. Please apply with your resume and cover letter.

Expected salary: $38000 – 44000 per year

Job date: Thu, 14 Mar 2024 01:36:37 GMT