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Company: IBM

Location: Toronto, ON

Job description: Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.Your Role and ResponsibilitiesIBM TechXchange team is seeking a dynamic and experienced professional to join our Conference Content & Experience team as a Content Manager working closely with the Conference Leader and extended team of Content and Experiences specialists. In this role, you will support overall content management for IBM TechXchange Conferences globally, including core and non-core content & curriculum, learning content, speakers, sales enablement, and more. The ideal candidate should have a strong command of the English language, be familiar with large scale event design and execution processes, and a passion for creating delightful user engagement by our target audience of technologists and business practitioners.Quebec is not the possible location.Required Technical and Professional Expertise– Work closely with the Conference content specialists in curating and preparing core, track specific content and non-core curated content for publication in various channels, such as Rainfocus event management platform, sales enablement assets, Seismic, blogs, external website, etc.
– Lead the design and implementation of required seller enablement materials/assets in support of key rally points in the TechXchange Conference milestones.
– Lead the Event-base mobile app content strategy including push notification strategy across content groups, as well as event and session survey support.
– Research industry-related topics and trends to generate ideas for TechXchange Conference implementation.
– Work with the digital strategy and communications teams to ensure an optimum UI/UX experience with messaging copy that that adheres to brand guidelines and key messaging.
– Collaborate with cross-functional teams within the TechXchange Conference extended content team including content specialists, experiences team, global steering committee, and additional groups responsible for content curation, as well as other teams across IBM.
– Write clear, concise, and engaging content in support of various Sales Enablement channels, such as Seismic, as related to Conference modules and activities.
– Contribute to the development of content calendars and schedules.Preferred Technical and Professional Expertise– Bachelor’s degree in English, Journalism, Communications, Marketing, or a related field.
– Proven experience in large scale event delivery, processes and timelines; content leader; event manager, or similar role.
– Familiarity with the Rainfocus platform for event management. Familiarity with Seismic development preferred.
– Excellent command of the English language and grammar.
– Exceptional writing, editing, and proofreading skills.
– Strong research skills and ability to gather information from multiple sources.
– Ability to work independently and as part of a team in a fast-paced environment.
– Strategic communication and project management skills and ability to work on simultaneous high visibility projects.
– Strong interpersonal and communication skills.
The IBM TechXchange team is looking for a Content Manager to support content management for their global conferences. The ideal candidate should have strong English language skills, experience in event design and execution, and a passion for engaging with technologists and business practitioners. Responsibilities include curating and preparing content, creating seller enablement materials, managing mobile app content strategy, researching industry trends, collaborating with cross-functional teams, and writing engaging content. Preferred qualifications include a degree in a related field, experience in event delivery, familiarity with event management platforms, strong writing and editing skills, research abilities, project management skills, and strong interpersonal and communication skills.
Title: Customer Service Representative

Location: Toronto, ON

Salary: $17.00 to $20.00 per hour

Job Description:

We are currently seeking a Customer Service Representative to join our team in Toronto. The ideal candidate will be responsible for providing excellent customer service to clients. This includes answering incoming calls, responding to customer inquiries, and resolving issues in a timely manner.

Responsibilities:
– Answer incoming calls and respond to customer inquiries
– Resolve customer complaints in a professional and efficient manner
– Provide product information to customers
– Process sales orders and returns
– Maintain customer records and update information as needed
– Collaborate with other departments to ensure customer satisfaction
– Assist with administrative tasks as needed

Qualifications:
– High school diploma or equivalent
– Previous customer service experience is an asset
– Excellent communication and interpersonal skills
– Strong problem-solving abilities
– Ability to work well in a fast-paced environment
– Proficient in Microsoft Office Suite

If you are a customer service-oriented individual with a passion for helping others, we encourage you to apply for this position. Join our team and make a positive impact on our customers’ experience.

Expected salary:

Job date: Fri, 24 May 2024 22:51:35 GMT