Company: isgSearch

Location: Toronto, ON

Expected salary:

Job date: Sun, 25 May 2025 04:05:41 GMT

Job description: Technology Operations Specialist
Our client is a health management company based in Toronto, Ontario, Canada.The ideal candidate will have strong technical troubleshooting skills combined with excellent client communication abilities. This role offers the opportunity to work in an innovative environment where employee growth and contribution are valued and recognized.Principal tasks and responsibilities include:
· Analyze and tackle incoming technical escalations to determine the appropriate course of action
· Determine effective solutions based on client-reported issues and demonstrate initiative by resolving problems efficiently and within agreed-upon timeframes
· Guide clients step-by-step through the resolution process, ensuring clarity and empowerment at every stage
· Investigate and identify the underlying causes of complex technical issues by reviewing system data, logs and collaborating with relevant teams and stakeholders
· Maintain detailed records of events, problems, and resolutions to update internal knowledge bases and improve future problem-solving efficiency
· Complete security questionnaires and audits as required and ensure technical operations are consistent with compliance standards
· Follow up with clients to provide updates, ensure satisfaction, and offer solutions to any ongoing issuesQualifications and pre-requisites:
· BSc/BA in IT, Computer Science, or a relevant field
· Tech-savvy with expertise in troubleshooting office automation products, databases, remote control tools, and various operating systems
· Hands-on experience with Windows 7, 10, and Windows Server 2012 or higher
· Experience with information security tools and processes and internal security auditing
· Experience with cloud platforms such as AWS and Azure
· Strong networking skills and hands-on experience managing Windows servers, active directory, and related tools like Microsoft Outlook/Office
· Proficiency in supporting all Windows desktop operating systems
· Strong organization and prioritization skills, guaranteeing timely updates and completion of projects
· A client-focused, proactive attitude, and the ability to remain composed under pressureAdditional information or perks:
· Hybrid work environment
· Comprehensive health benefits
· Paid sick days and personal days
· Growth opportunities in a company that values initiative and innovation
· Collaborative team environment with direct access to leadership