Company: Sika

Location: Oakville, ON

Job description: Company Description

Sika Canada, a subsidiary of the Sika Group, is a leader in the development and manufacture of specialty chemicals. In the field of construction, the company operates in markets such as concrete repair, maintenance, and protection, building finishing, shotcrete, tunnelling & mining, roofing, concrete admixtures, and flooring. It also serves the manufacturing industry (automotive, transportation equipment, etc.) with bonding and sealing, assembly and damping solutions specifically developed for these markets.

Sika Canada has operations in Quebec, Ontario, Alberta, and British Columbia and employs more than 650 people in Canada. The company is ISO 9001 – 14001 certified and a member of the Canada Green Building Council (CaGBC).

Job Description

Are you an active IT student who is looking to gain experience through a work-term opportunity with full-time hours? If so, you are exactly the person we are looking for!

Sika Canada is seeking ambitious students looking to gain valuable IT experience. We have an exciting opportunity for an intern to participate in a work-term opportunity with our Information Technology Team. The preferred candidate will be trained to assist with the day-to-day support operations of approximately 450 users located across the country. Additionally, the intern will have the opportunity to assist the full time IT staff with other special projects as time permits.

The candidate will have exposure and will become more knowledgeable about:

• HP Hardware (desktops, laptops and tablets)
• Salesforce “Cases” ticketing system
• DSM system imaging – MEM or SCCM
• VMware server and client virtualization
• Cisco & Extreme hardware (switches, wireless AP`s)
• Ring Central Cloud Telephone
• IOS mobile device deployment within the business
• Office 365 & MS Teams
• Windows 10
• Network Printers
• Active Directory & Azure

If this work-term opportunity is of interest, we want to hear from you.!!

Main Tasks:

• Function as a direct interface between the IT Department and the user community. Answer calls; troubleshoot issues, follow-up with users as necessary.
• Provide software support of applications including, but not limited to, Office 365, MS Teams, Salesforce, Security Endpoint Protection and Internet browsers.
• Provide training and direction to employees in order to maximize the use of technology investments.
• Configure, install and maintain new computer systems along with various software packages.
• Analyze and diagnose issues related to hardware, software, Cloud Telephony (Ring Central), iPhones and the local and wide area networks.
• Troubleshoot failures and perform minor repairs to desktop/laptop computers and printers to restore their functionality. For more serious problems, coordinate with outside vendors to perform the repairs.
• Perform preventative maintenance on all company PC’s and peripherals such as installing the latest software updates, latest software drivers, and endpoint protection solutions.
• Ensure adherence to company standards and departmental guidelines for hardware and software according to the IT policy and procedures.
• Maintain the inventory of PC’s, peripherals, and software licenses.
• Support users in using their iPhones and the various business applications.
• Monitor the daily backups of business data.
• Maintain a clean, organized and orderly server datacenter and IT stockroom.
• Assist the IT Manager with various project related tasks.
• Register all users request and incidents in the Salesforce ticketing system.
• Perform other related tasks as requested.

Qualifications

Minimum requirement

• Has obtained or is currently in the process of completing a diploma in the area of IT Technical Support.
• Knowledge or experience with Windows 10, Office 365; VMware and Windows Server 2012/2016.
• Knowledge of personal computers and peripherals in a networked environment.
• Excellent oral and written communication skills. (French and English).
• Excellent interpersonal skills.
• Must be customer service oriented and work well in a team environment.
• Strong organizational skills; must be comfortable handling multiple tasks simultaneously.
• Ability to solve problems and explain solutions to end-users.
• Ability to un-box and lift monitors and computers.
• Team Spirit with a positive attitude.

Additional Information

• Join the family of Sika AG, with over 33,500 employees and companies set up in over 100 countries, which provide ample of opportunities to grow.
• Many of our employees describe their working relationships at Sika as friendly, personable and sincere. We call this the “Sika Spirit”.
• For such a large company, we have a surprisingly flat hierarchy with direct decision-making processes and decentralized organizational units.
• We firmly believe that the diversity of our workforce is a key contributing factor to our success story.

Sika is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.
Sika Canada is a leader in specialty chemicals for construction and manufacturing industries. They are seeking an IT intern to assist with day-to-day support operations and special projects. The intern will gain experience with hardware, software, networking, and various IT systems. The candidate should have knowledge of IT technical support, Windows 10, Office 365, and strong communication skills in French and English. Sika offers a friendly work environment with opportunities for growth and supports diversity in the workforce. They are an equal opportunity employer.
Job Description

Position: Client Care Representative

Location: Mississauga, ON

Company: Confidential

Salary: $50,000 – $60,000 a year

Job Type: Permanent, Full-time

We are currently seeking a Client Care Representative to join our team in Mississauga, ON. The successful candidate will be responsible for providing exceptional customer service to clients and assisting with various administrative tasks.

Key Responsibilities:
– Respond to client inquiries via phone, email, and in-person
– Handle customer complaints and resolve issues in a timely and professional manner
– Maintain accurate client records and update information as needed
– Collaborate with colleagues to ensure smooth client interactions and satisfaction
– Assist with administrative tasks such as data entry, filing, and scheduling appointments

Qualifications:
– Previous experience in customer service or a related field
– Excellent communication skills, both written and verbal
– Strong attention to detail and organizational skills
– Proficient in Microsoft Office Suite
– Ability to work in a fast-paced environment and prioritize tasks effectively

If you are a proactive and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to be considered for the Client Care Representative position.

Expected salary:

Job date: Sat, 16 Mar 2024 23:29:43 GMT