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Company: JPMorgan Chase

Location: Toronto, ON

Job description: Job Description:You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.As a Senior Product Manager in Small & Medium-Sized Business Organization (SMB Payments), you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.Job responsibilities

• Champion customer onboarding experience across channels while ensuring customers can easily sign-up for our products and services with minimal friction
• Collaborate closely with cross-functional teams including product, marketing, risk & compliance, sales, and leadership on the continuous evolution of customer onboarding vision, strategy and roadmap
• Work with our platform partners and/or merchants to identify (through qualitative and quantitative methods) their unique needs and then translate those insights to improve customer boarding experiences.
• Define product requirements; create user stories; clearly articulate acceptance criteria for various use cases; and maintain and prioritize product backlog.
• Work alongside engineering, design and product delivery teams as a trusted partner through all phases of the product development lifecycle.
• Determine success metrics and measure, track, and report on the progress and effectiveness of onboarding product KPI’s.
• Be the voice of customers and ship high quality and scalable products on time.
• Maintain an understanding of the financial services industry and trends in digital banking, digital identity and onboarding across web and mobile channels.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Meaningful end to end product management experience, with a dual focus on both product strategy and execution.
• Natural ability to empathize with the needs of the customers and focus on their problems.
• A creative innovator with the ability to define business tradeoffs and value; generate out-of-the-box solutions, and cut through ambiguity to drive results.
• Strong technical acumen and experience acting as a trusted partner to engineering driving complex product initiatives in an agile development environment.
• An effective collaborator and engaging communicator with the ability to inspire, influence and align various cross-functional stakeholders.
• Ability to effectively prioritize and execute on multiple concurrent initiatives.
• Data driven with the ability to derive meaning from various sources of data and leverage that information to solve hard problems and evolve the product roadmap.
• Experience with building customer facing digital product is required.

Preferred qualifications, capabilities, and skills

• Previous experience working on digital payments onboarding product is a bonus
• Understanding of Payments domain and understanding of Canadian code of conduct is desired.
• Previous experience and proven success with tech innovation and digital transformation initiatives
• Demonstrated prior experience working in a highly matrixed, complex organization

About Us:JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team: The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
The job description is for a Senior Product Manager in the Small & Medium-Sized Business Organization (SMB Payments) at JPMorgan Chase & Co. The role involves innovating new product offerings, leading the product lifecycle, and ensuring customer value. Responsibilities include championing customer onboarding experiences, collaborating with cross-functional teams, defining product requirements, measuring success metrics, and staying informed on industry trends. The ideal candidate should have 5+ years of experience in product management, be customer-focused, innovative, data-driven, and have experience in digital product development. Previous experience in digital payments onboarding products and a strong understanding of the Payments domain are preferred qualifications. The job is within the Corporate & Investment Bank division of JPMorgan Chase & Co., a global leader in financial services with a commitment to diversity and inclusion.
Position: Customer Service Representative

Location: Toronto, ON

Salary: $50,000 – $60,000 per year

Job Type: Full-time

Our client, a leading telecommunications company, is seeking a Customer Service Representative to join their dynamic team in Toronto, ON. In this role, you will be responsible for providing exceptional customer service to clients, handling inquiries, resolving complaints, and assisting with account management.

Key Responsibilities:
– Answer incoming calls and respond to customer inquiries
– Resolve customer complaints in a professional manner
– Provide information about products and services
– Process orders, refunds, and exchanges
– Update customer accounts and maintain accurate records
– Collaborate with other departments to ensure customer satisfaction
– Follow company policies and procedures

Qualifications:
– High school diploma or equivalent
– Previous customer service experience is an asset
– Strong communication and interpersonal skills
– Excellent problem-solving abilities
– Ability to work in a fast-paced environment
– Proficiency in Microsoft Office Suite
– Bilingual in French and English is preferred

If you are a customer-focused individual with a passion for delivering excellent service, we want to hear from you! Apply now to join a dynamic team and further your career in customer service.

Expected salary:

Job date: Fri, 12 Jul 2024 07:25:42 GMT