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Lead E-Commerce/Stock Associate


Toronto, ON

Full-time, Permanent

Job Summary: The Lead E-commerce/Stock Associate is an integral part of the success of our online business in our Canada location. This role is responsible for managing daily sales and operations, maintaining reporting and highlighting opportunities to drive results for the Canadian website while providing support to the Store Manager, Yorkdale. Also manages the merchandising, troubleshooting and sales initiatives for the website.

Essential Duties & Responsibilities:

· Assists with pulling orders and sets up, counts, ships, and prepares boxes/cartons for shipping

· E-commerce experience, packing and picking orders, answering phones, emailing on customer service queries, using SAP and Cegid inventory systems an asset: 75 % of job

· Demonstrates ownership of a stockroom by keeping it organized by style, size, color, and cleanliness according to company standards.

· Receives and processes new merchandise as it is shipped into the store (i.e., opens boxes, and places merchandise in appropriate assigned areas).- twice weekly

· Prepares packages for external shipment using UPS/FedEx computer systems for shipment.

· Ensures completion of shipments, transfers, damages, and donations in a timely manner. Ensures replenishment is done daily and accurately.

· Complies with safety and loss prevention policies set by standards of the company.

· Processes new merchandise, assist in floor moves and merchandising floor to company standards.

· Maintains the highest standards of general housekeeping. (All employees assist in maintaining the store in a presentable condition, through general cleaning duties, not limited to moping, sweeping, dusting, eating area maintenance.)

· always Supporting management/sales team and clients: running products, replenishing stock on floor, gift wrapping items, cash support, and other operational duties as requested.

· Works on special projects as required.

· Efficiently communicate with shipping company on delivery inquiries, such as lost package claims and supply replenishment.

Minimum Requirements:

· BA/BS Degree in Business, Communication, Marketing or a related degree in a related field.

· 1+ years in an e-commerce/ customer service position. 2+ years in a stockroom environment in a similar retail setting.

· Experience with Google Analytics, AT Analytics, Sales Force, CyberSource or Cegid is a plus.

· Strong understanding of the digital landscape and products.

· Proficient in Excel and other Microsoft Office applications.

Job Types: Full-time, Permanent

Additional pay:

  • Bonus pay


  • Commuter benefits
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Store discount
  • Vision care


  • Day shift
  • Holidays
  • Monday to Friday
  • Weekends

Work remotely:

  • No


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