Company: Loblaw

Location: Mississauga, ON

Expected salary:

Job date: Fri, 10 Jan 2025 03:02:34 GMT

Job description: Referred applicants should not apply directly to this role.All referred applicants must first be submitted through Workday by a current Loblaw Colleague.Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country’s largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.Summer 2025 Work TermTerm Length: 4 monthsTerm Start: May 5, 2025Term End: August 22, 2025As of October 15, 2024 Loblaw has adopted the following Hybrid working model (a combination of working between the office and remotely). Colleagues will continue working remotely up to 1 day a week, while spending the other 4 days in the office (to be determined by each business unit).Basic Function
Reporting to the Supervisor, of Patient Care Operations, the Patient Care Specialist’s primary objectives are to handle new patient enrollments, respond to inbound inquiries, triaging as to the appropriate team members, indexing documents and work collaboratively with the Patient Care Specialists. The incumbent is action oriented, tactful and empathetic, ensuring the patient has a positive experience working with Specialty Health Network through their treatment journey.As the position deals with highly sensitive information, the incumbent is expected to act in a diplomatic professional manner, and maintain patient confidentiality, as per SDM Specialty Health Network policy and legal requirements.Job DescriptionNature and ScopeThe Patient Care Specialists are the first line of contact for patients, caregivers, physicians, clinics, consumers, medical professionals and pharmacies. Primary responsibilities include, but are not limited to, responding to customer service inquires pertaining to patient support programs, obtaining and documenting patient information, triaging calls to appropriate team members and supporting the Patient Care Specialists with specific tasks. The superior end to end support provided by this team will enhance the patient and physician experience of the Support Program and drive positive patient outcomes. Attention to customer key performance indicators identified for the program is fundamental to this role. This position has a permanent work from home option – remote workers within Canada are welcomed to apply.Principal AccountabilitiesResponds to incoming customer related calls from patients, pharmacies and clinics regarding status of active patient files within SLA’sTriage calls to appropriate team membersIndexing patient documents received from but not limited to; clinics, MD offices, patients and insurance companies; and create files as neededWorks collaboratively with Patient care Team to enhance the patient journey and experienceSupport special projects and initiatives as required to support PCS OperationsEnsures coordination of program services to patients in an effective manner resulting in prompt and continued access to therapyProvide exceptional customer service to all parties involved in Health Services, ensuring that the unique needs of patients, clinics and program requirements are metUnderstands the molecule(s) in full detailAct as a patient advocate, determines coverage details and develops/maintains complete and accurate documentation required to facilitate a successful outcome of the reimbursement processResults driven – must meet or exceed establish performance and quality metricsAssisting Supervisor, Patient Care Operations with projects as requiredContact clients periodically to confirm adherence and coordinate delivery of medications (including date, time)Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and proceduresOur commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.