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Company: Loblaw Digital

Location: Toronto, ON

Job description: At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of Canada’s largest and most successful retailer. Based in downtown Toronto, we are an entrepreneurial, fast-paced, and collaborative team working towards transforming the way Canadians shop by creating leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, loyalty, and apparel spaces, and we’re only just getting started! To achieve these goals, we are looking for talented and passionate individuals who want to collaborate and solve challenging problems and make significant and lasting impact on Canadians.

The impact you’ll make:

As a Product Lead, you will be working on Canada’s largest loyalty program, PC Optimum. We are looking for a leader to help evolve our digital product, making it so seamless and enjoyable that every person in Canada will want to experience it. The digital loyalty journey is rich with many opportunities, and this role will help to enable them, raising the bar on our online experience.

Work with your team to define the product vision, strategy, roadmap, and collaborate with engineering & design to complete that vision. Collaborate with other cross-functional business & operations teams to deliver on goals that align with our business strategy.

Note: This role is hybrid – 3 days in office and 2 days remote.

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What you’ll do

• Develop a deep understanding of our customers, colleagues, vendors, technology, and teams in order to lead the development of the product strategy and roadmap that aligns
• Immerse yourself in understanding of customer & colleague needs and apply them when making product decision
• Work closely with large, cross-functional teams, including product, operations, technology, design, marketing, research, and customer service, to ensure that we build lean and scalable features with clear intent and at high velocity
• Find opportunities to automate, optimize, and scale our workflows, systems, and processes to provide exceptional customer experiences
• Define goals and critical metrics to measure success with your teams while reporting on metrics that ladder up to overall objectives and key results
• Be an effective people manager – lead and develop a team of product managers and help evolve the overall product management practice.

Does this sound like you?

• Can easily establish relationships and have experience in large, cross functional teams that are working to solve sophisticated problems to achieve customer and business goals
• An entrepreneurial spirit and loves to roll up your sleeves to get the job done
• Customer first approach, demonstrating research and data paired with insight to build experiences that create user stickiness
• Growth mindset – Testing and experimentation is a core pillar – you aren’t happy unless you’ve learned something after shipping
• Obsessed with delivering the most user-centric experience, learns from successes & failures, and a bias for action.
• Creates clear user stories with detailed requirements and extensive end user validations.

What you’ll need

• 5+ years of product management experience and 2+ years of people management experience
• Experience in building eCommerce fulfillment products and understand the complex fulfillment operations workflow, analytical data and uses it to build financially supported proposals with core efficiency targets for new areas of investment.
• Proven stakeholder management skills
• Ability to lead despite ambiguity & drive towards outcomes for your product area
• Experience implementing & optimizing product management methodologies & efficient processes
• Solid understanding and proficiency in using data analytics tools

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How you’ll succeed

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce. You will get to work with some of the best digital minds and will have the support of world class technologies to craft products our customers will love!

Loblaw Digital recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Loblaw Digital is seeking a Product Lead with a customer-first approach to work on Canada’s largest loyalty program, PC Optimum. The role involves collaborating with various teams to develop a product strategy and roadmap, as well as leading and developing a team of product managers. The ideal candidate will have 5+ years of product management experience, 2+ years of people management experience, and experience in building eCommerce fulfillment products. Loblaw Digital values diversity and offers accommodation for applicants with disabilities during the recruitment and assessment process. Compliance with laws is a priority for the organization.
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Expected salary:

Job date: Sat, 13 Jan 2024 00:49:52 GMT