Job title: Manager, Digital Distribution

Company: Intact

Job description: From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

In return, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

About the role

Manager, Digital Distribution, Acquisition Lead

As the acquisition lead within Digital Distribution, you will own and implement the strategy to increase sales, retention, profitability, and overall engagement of Intact’s digital customers, both in personal and commercial lines. You will manage a small team of consultants and oversee the distribution of our digital products within our brokerage network, ensuring its success at every level. You will work closely and collaboratively with our corporate, distribution and marketing teams as well as with the Intact Lab, to iterate on innovative ideas to deliver highly effective products and digital solutions that will help achieve our aggressive growth targets as well as our adoption and engagement goals. You will also oversee our Tele Solutions Team, composed of two unit-managers and a large group of agents, who are using a dialer technology to facilitate the connection between prospects and our brokers/agencies, as well as supporting our customers on various front.

You will:

• Manage and develop our digital sales capacity – identifying product and distribution opportunities that positively deliver on growth, profitability, retention and customer experience metrics.
• Maintain business relationships with partner brokers firms involved in various Digital Distribution projects such as the Virtual Call Centre, Quick Quotes, Client Center and UBI, and ensure they are performing well.
• Chart the path of technology investments and improvements, leading the roll-out on our digital distribution platforms across the country.
• Synthesize feedback from our community of customers, brokers and internal stakeholders; collate the feedback for potential experience improvements.
• Partner with cross-functional teams including Product Owners to understand, rationalize and prioritize requests for new features and functionalities for the distribution and product plan.
• Work closely with the corporate Personal and Commercial lines, Intact Lab, IT, marketing, and distribution to drive innovation, productivity and quality while iterating on our go-to-market and product until project goals and growth targets are met.
• Managing a small team of consultants and our Tele Solutions Call Center, you are responsible for making certain key decisions to meet result and execution expectations from Personal and Commercial Lines, Marketing and Digital Distribution Senior Management.

You’d be a great fit if:

• You have 5+ years of relevant experience in areas of financial services, insurance or online products.
• You’re curious, like to ask questions and have a solutions-oriented mindset.
• Have experience working with people across functions and are confident in conversations with large external partners.
• You’re creative – like to think inside and outside of the box and not afraid to promote a good idea.
• Have really strong execution skills — able to take seemingly vague or ambiguous questions and translate them into clear strategy and achievable goals for our teams to follow.
• Data driven: You love working with data; you have a proven ability to take a quantitative approach product concepts, strategic opportunities and competitive threats based on data.
• Are laser focused on process and throughput orientation: You have experience building and operating in a growth type role – having the knack and ability to iterate, seek out problems – find solutions and scale it.
• You love teamwork and collaboration: You are great at working with several different business teams and creating shared vision with jointly owned goals and metrics.

Other:

• Post-secondary degree in a relevant discipline (i.e. Business, Marketing) is an asset
• Bilingualism (French/English) is an asset
• Previous experience managing a team is an asset
• Located in either Toronto or Calgary with some occasional travel required (

15%)

#LI-Prof #LI-Hybrid #IN-ON #IN-West

What we offer

Working here means you’ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact, belairdirect, or Johnson Insurance, please apply for this role on Contact People.

Expected salary:

Location: Toronto, ON

Job date: Wed, 02 Nov 2022 03:20:24 GMT

Apply for the job now!