Company: Universal Parks & Resorts

Location: Orlando, FL

Expected salary:

Job date: Thu, 23 Oct 2025 00:00:27 GMT

Job description:

Job Title: Manager – Digital Experience Technology

Job Summary:

The Manager – Digital Experience Technology is a vital leadership position responsible for driving the development and implementation of scalable, secure, and data-driven customer identity and marketing technology solutions. This role combines technical expertise with strategic vision to enhance the digital customer experience.

Key responsibilities include overseeing the integration of cutting-edge technologies that improve customer engagement, ensuring compliance with data security standards, and leveraging analytics to optimize marketing strategies. The ideal candidate will collaborate with cross-functional teams to design seamless digital experiences, manage project timelines, and drive innovation in customer engagement.

The successful candidate will possess a strong understanding of digital technologies, marketing principles, and data analytics, along with exceptional leadership and communication skills. This role is essential in fostering a customer-centric culture within the organization and positioning the company as a leader in digital transformation.

Key Responsibilities:

• Lead the strategy and execution of digital experience initiatives.
• Oversee the selection, implementation, and optimization of customer identity and marketing technologies.
• Collaborate with IT, marketing, and customer service teams to create cohesive digital experiences.
• Ensure compliance with data security regulations and industry standards.
• Analyze data to drive insights and continuous improvement in customer engagement strategies.
• Develop and mentor a high-performing team to support digital initiatives.

Qualifications:

• Bachelor’s degree in Computer Science, Marketing, or a related field; advanced degree preferred.
• Proven experience in digital technology management, marketing technology, or a related domain.
• Strong analytical skills and experience in data-driven decision-making.
• Excellent leadership and communication abilities.
• Passion for innovation and a customer-centric mindset.

Join our team to lead the charge in transforming our digital customer experience through innovative technology solutions!