Job title: Manager, Home Solutions (Digital Experience) | TELUS Digital

Company: Telus

Job description: Description

Create awesome experiences for our customers.

Join our team

We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most.

TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for , and the My TELUS app. Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.

Learn more about our team at

Here’s the impact you’ll make and what we’ll accomplish together

As Manager, Home Solutions (Product Delivery), you will help define and deliver best in class experiences for our customers. You’ll create digital products that enhance the digital commerce experiences for Internet, TV, Home Phone, Home Security Services, Online Security and/or Consumer Health products to help simplify the lives of our customers. Working to meet the needs of our customers, stakeholders and the broader Digital team, you will be tasked with owning the digital strategy and delivery of products within your portfolio.

Reporting to the Director of the Home Solutions team, you will work closely with your peers within the portfolio to drive the strategy and evolution of the digital customer experience to meet our digitization goals. You will also build and support a highly engaged, performant team, and act as a mentor and coach to help build a strong and enduring culture at TELUS.

Here’s how

• Leading a diverse team

• Lead the strategy and product delivery team to support the outcomes for our customers, team members and business
• Hire, inspire and support team members to drive high performance and team engagement through 1:1 coaching, professional development, goal setting and performance management
• Guide the team on where to focus effort, help prioritize initiatives, remove inefficiencies and barriers thereby enabling them to deliver value
• Ensure team members are empowered and enabled to achieve the desired outcomes through providing the required tools, processes, and training
• Strategy & Delivery

• Collaborate with TELUS stakeholder groups to build a digital roadmap for Home Solutions eCommerce applications and execute on delivering digital experiences that generate business value while reducing customer effort
• Support and continuously evolve our practice to scale our operation
• Collaborate with partners to ensure consideration and advocacy for the long term vision of eCommerce product strategy
• Partner with digital platform, digital sales, and product marketing teams on cross-cutting
• initiatives and programs
• Ambassador of digital adoption and engagement opportunities

• Build relationships and networks across multiple internal teams and stakeholders to help deliver on digital user experiences
• Identify opportunities for scalable and reusable capabilities while leveraging data to drive continued improvements and enhancements

Qualifications

You’re the missing piece of the puzzle

• Respected as a leader who inspires high performance and team engagement; coaching and mentoring team members to achieve their career goals
• Ability to influence a broad spectrum of stakeholders to gain alignment on product vision and roadmap
• Regarded as an excellent communicator – able to communicate complex ideas and concepts to a variety of audiences including senior leaders in a clear, simple, easy to understand manner
• Noted as an exceptional problem solver; anticipate and assess risks, craft contingency plans and manage change in a complex environment
• Expert with concepts related to product management, software delivery, and Agile methodologies

Great-to-haves

• 6+ years of product ownership/management experience, and/or leadership experience ideally in digital/web technology
• Strong focus on delivery, but also commercially minded
• Familiarity with TELUS Home Solutions products
• Experience with performance measurement of people
• Skilled at budget planning & management
• Loves building and leading teams
• Strong stakeholder management with the ability to traverse complex stakeholder landscape, manage conflicting priorities, and structure ambiguous asks
• Experience using Agile project/task management tools (e.g. JIRA) and experience leveraging them to support digital acceleration and change initiatives within a business

About TELUS Digital:

• We want to work with people who:
• Share our passion for all things digital
• Thrive in an agile, lean and fast-paced environment
• Clearly see things from the perspective of our customers
• Are curious, experiment and never stop learning
• View collaboration as essential to your work
• Utilize the power of data to inform decisions
• Embrace diversity and new ideas

What you can expect from us:

• An environment where you’re encouraged to share and act on your ideas
• Flexible work hours in a national remote working environment
• A welcoming, relaxed office with a casual dress code
• A culture committed to giving; every year we donate time and resources in our communities
• Team lunches with a generous supply of healthy snacks
• A fun, dynamic team that works and plays every day; great ideas can come as easily during an impromptu hallway soccer match or social team outing

Bonus points

Check out to see how we solve challenging problems for millions of customers with innovative tools.

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

Digital

Diverse teams lead the way to innovation. Leveraging different perspectives, experiences and ways of thinking allows us to deliver better insights, decisions, and solutions. Embracing our individuality, and leveraging diversity of thought is an important part of the amazing culture we have built at TELUS Digital.

We are honoured to be recognized

Team TELUS at a glance

1.4M
Days volunteered in our communities

$1.3
Billion contributed to charitable and community organizations since 2000

15.2
Million customer connections

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Expected salary:

Location: Toronto, ON – Ottawa, ON

Job date: Fri, 04 Nov 2022 08:35:24 GMT

Apply for the job now!