Company: Royal Bank of Canada

Location: Toronto, ON

Expected salary:

Job date: Sat, 08 Mar 2025 06:29:58 GMT

Job description: Job SummaryJob DescriptionThis contract position will be approximately one year in length.As Manager, Marketing & Client Experience, you will support the implementation of marketing strategies to enhance client experience, increase sales force capabilities and drive sales of RBC Global Asset Management (GAM) mutual funds for RBC GAM’s direct-to-client dealer, PH&N Investment Services.Please visit for more information.What will you do?Manage the ongoing, day-to-day support for website content and triage of ad-hoc issues. This includes developing a content calendar, sourcing/creating content for frequent update and managing reporting/escalation of ad-hoc issues to ensure website works smoothly.Lead sales & marketing initiatives to increase user engagement and business development activities.As the owner of all forms and applications used by the business, manage the creation/update of forms to ensure forms are client-friendly, easy to understand and meet all regulatory/operational requirements.Chair a working group that actively seeks to improve, consolidate or remove duplication of existing forms and reduce client errors in the forms completion.Utilize data and insights from advisors & Client Care team (e.g. web statistics, client incidents/inquiries, client survey) to identify gaps, key issues and opportunities to improve client experience.Provide ad-hoc marketing production support related to the various client communications and sales initiatives.Consistently benchmark relatable competitors and make recommendations on how to enhance/improve the online client experience for investors.Collaborate with key stakeholders for ongoing development of the digital client experience, including review of Business Requirement Documents and QA/UAT.What do you need to succeed?Must HavePrevious marketing experience with an investment dealerA conceptual thinker with an eye for detail, along with excellent written/verbal communication skillsDemonstrated project management skills, ideally in the digital marketing areaUniversity degree or equivalentCompletion of CSC or IFICAbove average ability with Microsoft Office tools.Nice to HavePrevious experience working in a client-facing role in the investment industryCompletion of PFP/CFPBasic HTML knowledgeWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.Leaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to do challenging workOpportunities to take on progressively greater accountabilitiesJob Skills Brand Marketing, Creativity, Cross-Channel Marketing, Cross Promotions, Customer Behavior, Industry Knowledge, Marketing Activities, Marketing Strategy Implementation, Market Research, Product ServicesAdditional Job DetailsAddress: RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: WEALTH MANAGEMENTJob Type: Contract (Fixed Term)Pay Type: SalariedPosted Date: 2025-03-06Application Deadline: 2025-03-21Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

This contract position as Manager, Marketing & Client Experience at RBC Global Asset Management will focus on implementing marketing strategies to enhance client experience, increase sales, and drive sales for mutual funds. Responsibilities include managing website content, leading sales and marketing initiatives, creating client-friendly forms, and utilizing data to improve the client experience. The ideal candidate will have previous marketing experience in the investment industry, project management skills, and a university degree. RBC embraces diversity and inclusion in its workplace and offers opportunities for development and growth.